Apr
30
Tue
Accelerate Team Development and Performance @ At Your Desk With a Cuppa
Apr 30 @ 10:00 am – 11:00 am

ACCELERATE TEAM DEVELOPMENT AND PERFORMANCE

10.00am AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff/Management

SUMMARY

An organisation’s ability to accelerate its performance more quickly than its competitors — is critically dependent on its teams at all levels.
Good teams are twice as likely to exceed expectations. In a study of over 2,000 teams: high-achieving teams reduce costs more quickly, go to market more effectively, and launch products more smoothly. Collaborative work takes up 80% of the average employee’s day and connected teams demonstrate a 21% increase in profitability.


By accelerating team development and performance, companies can produce stronger teams that transform the mindset around the decision-making process leading to high performance.

WHAT YOU CAN EXPECT

What you’ll learn
• What is a high-performance team?
• Defining and building the parameters of high-performance teams for success
• Forming a healthy sense of urgency, adaptability and setting up stable foundations
• The 4 drivers of team influence/performance: Managing, Leading, Coaching and Mentoring
• How to give and receive feedback?
• Extrinsic and intrinsic motivators
• Supporting your team through conflict and pressure
• Supporting your team for learning while instilling team trust and care

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
2
Thu
Employee Retention Tactics @ On line at your desk
May 2 @ 2:00 pm – 3:00 pm

Employee Retention Tactics

Thursday 2 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Team leaders and manager, or those aspiring 

SUMMARY

Are you finding it harder and harder to keep your talent around? In today’s working environment it is imperative to be in touch with your team, to ensure you are aware of disengagement signs, relationship needs, and individual motivations. In this webinar we will analyse how to keep your staff engaged and reduce turnover rates.

 

WHAT YOU CAN EXPECT

  • Identifying Engagement Levels: Learn to spot the early signs of disengagement and understand the factors that contribute to employee satisfaction.
  • Root Causes Analysis: Gain insights into the common reasons behind employee turnover and how to proactively address them.
  • Retention Strategy Development: Craft effective retention strategies that resonate with high-performing employees and encourage long-term commitment.
  • Cultural Enhancement: Implement a workplace culture that promotes recognition, growth, and a sense of belonging, making your company a desirable place to work.
  • Continuous Recognition: Explore systems of continuous feedback and recognition that motivate employees and reinforce positive contributions.
  • Professional Growth Paths: Design clear career pathways and development opportunities that align with employee aspirations and business goals.
  • Advocacy and Loyalty Building: Turn retained employees into brand ambassadors who advocate for your company both internally and externally.

 

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
8
Wed
Managing and Leading Remotely @ At Your Desk With a Cuppa
May 8 @ 2:00 pm – 3:00 pm

Managing and leading remotely

wednesday 8 may 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Leaders and Managers

SUMMARY

In the present modern world, as so many organisations are spread all over geographically, remote management is crucial. It is vital that managers can manage without travelling to locations.


Recent research has shown that productivity has been a record high working remotely from home when compared to working in an office setting. On average, those who work from home spend 10 minutes less a day being unproductive, work one more day a week, and are 47% more productive. However, this is made possible only if teams are led and managed correctly. Ineffective remote management techniques can impact productivity and retention of the staff negatively impacting the organisation.

 

WHAT YOU CAN EXPECT

• Leading and managing differences
• Introvert vs extroverts
• Motivators and understanding them to drive change
• Elements of effective team meetings
• Identifying and delegating responsibilities
• Creating a strong culture and environment
• Connecting with people in a meaningful way
• Creating cultures of trust and communication

Facilitator

RAIMOND VOLPE

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
20
Mon
Transitioning to a Leader @ At Your Desk With a Cuppa
May 20 @ 2:00 pm – 3:00 pm

transitioning to a leader

monday 20 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff

WHAT YOU CAN EXPECT

• Why Leadership Matters?
• Difference Between Good & Bad leaders
• Current Leadership Trends
• Transition from Doing to Leading
• Be Impact-driven, Not Calendar-driven
• Delegate More Responsibility in Current Roles
• Create Low-Risk Leadership Opportunities
• Provide Mentorship/Coaching
• Help Them Network, Inside and Outside the Company
• Give Them Enough Room to Fail / Creating a culture of accountability
• Take Responsibility for Both Successes & Failures
• Communication Skills & EQ are Key
• Resolving Conflict
• Turning Negative Feedback to Positive
• 5 Step Personal Leadership Plan – How to Make it Happen

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jun
6
Thu
Conflict Influencer Masterclass – MELBOURNE @ Jasper Hotel
Jun 6 @ 9:00 am – 5:00 pm

Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.

The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.

This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress. 

This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.

What participants can expect to learn:

Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes

Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.

Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour

NESA Leadership Forum

Event Details

MELBOURNE

Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000

Date: Thursday, 6 June 2024

Time: 9.00am – 5.00pm

SYDNEY

Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000

Date: Tuesday, 11 June 2024

Time: 9.00am – 5.00pm

BRISBANE

Venue: Customs House, 399 Queen Street Brisbane QLD 4000

Date: Monday, 17 June 2024

Time: 9.00am – 5.00pm

Cost

NESA Member

1 - 9 DELEGATES
$ 850
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

NESA Member

10+ DELEGATES
$ 750
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

1 - 9 DELEGATES
$ 1000
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

10+ DELEGATES
$ 900
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Meet our Speaker

Megan Hunter

Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.

Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.

About High Conflict Institute

Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.

The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.

Contact Us

Registration Enquiries

Bec Game
events@nesa.com.au

Jun
11
Tue
Conflict Influencer Masterclass – SYDNEY @ Fraser Suites
Jun 11 @ 9:00 am – 5:00 pm

Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.

The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.

This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress. 

This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.

What participants can expect to learn:

Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes

Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.

Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour

NESA Leadership Forum

Event Details

MELBOURNE

Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000

Date: Thursday, 6 June 2024

Time: 9.00am – 5.00pm

SYDNEY

Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000

Date: Tuesday, 11 June 2024

Time: 9.00am – 5.00pm

BRISBANE

Venue: Customs House, 399 Queen Street Brisbane QLD 4000

Date: Monday, 17 June 2024

Time: 9.00am – 5.00pm

Cost

NESA Member

1 - 9 DELEGATES
$ 850
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

NESA Member

10+ DELEGATES
$ 750
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

1 - 9 DELEGATES
$ 1000
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

10+ DELEGATES
$ 900
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Meet our Speaker

Megan Hunter

Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.

Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.

About High Conflict Institute

Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.

The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.

Contact Us

Registration Enquiries

Bec Game
events@nesa.com.au

Master Focus, Accelerate Efficiency Goals @ At Your Desk With a Cuppa
Jun 11 @ 2:00 pm – 3:00 pm

master focus - accelerate efficiency goals

Tuesday 11 June 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Focus is crucial as it is the gateway to all thinking: perception, memory, learning, reasoning, problem-solving, and decision-making. Without good focus, all aspects of your ability to think will suffer.

WHAT YOU CAN EXPECT

• Getting yourself to peak mental performance
• Harnessing awareness and reducing drift
• Mastering your emotions to give way to your performance
• Increasing productivity and performance
• Mastering concentration and focus skill sets

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jun
17
Mon
Conflict Influencer Masterclass – BRISBANE @ Customs house
Jun 17 @ 9:00 am – 5:00 pm

Designed to tackle the most challenging behaviours in human interactions head-on, this Masterclass will provide participants with a comprehensive toolkit for navigating high-conflict scenarios with confidence.

The Conflict Influencer Masterclass empowers participants to understand the dynamics at play and respond effectively to defuse conflicts and foster positive outcomes. This transformative training, will take a deep dive into the intricacies of handling the most difficult interactions, particularly with those who may have high-conflict personalities, whether client-facing or internal in the workplace.

This Masterclass will provide participants the opportunity to master proven advanced techniques that elevate user experiences for all stakeholders and cultivate a calmer internal workplace environment. Comprehensive instruction, video demonstration, and practical exercises in our Live Lab will ensure participants gain and practice essential skills for navigating high-conflict scenario with confidence and less stress. 

This Masterclass is designed on train the trainer principles and participants will receive a workbook and resources to enable them to share learnings and strategies to better manage difficult behaviours with their team.

What participants can expect to learn:

Our expert-led Masterclass will enable participants to learn to decipher the underlying dynamics of this world of opposites, providing invaluable insights into the predictable patterns of such behaviours, including:
• Blame-shifting tendencies
• Avoidance of personal responsibility
• Unmanaged outbursts of negativity and emotions
• Personal attacks on those seeking to help
• Self-sabotaging actions
• Conflict escalation and “splitting” among professionals
• Reluctance to resolve disputes

Participants will learn proven practical skills that empower them to become Conflict Assertive and enable them to flip their script in response to conflict situations including true high-conflict.

Participants will learn HOW to:
• Understand their Conflict Tolerance Score
• Respond to hostile email/messages with a BIFF Response®
• De-escalate upset people with EAR Statements
• Get down to business by shifting people with THINK Statements
• Respond to blame and complaints with Proposals Requests
• Set necessary limits on bad behaviour

NESA Leadership Forum

Event Details

MELBOURNE

Venue: Jasper Hotel, 489 Elizabeth St, Melbourne VIC 3000

Date: Thursday, 6 June 2024

Time: 9.00am – 5.00pm

SYDNEY

Venue: Fraser Suites, 488 Kent St, Sydney NSW 2000

Date: Tuesday, 11 June 2024

Time: 9.00am – 5.00pm

BRISBANE

Venue: Customs House, 399 Queen Street Brisbane QLD 4000

Date: Monday, 17 June 2024

Time: 9.00am – 5.00pm

Cost

NESA Member

1 - 9 DELEGATES
$ 850
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

NESA Member

10+ DELEGATES
$ 750
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

1 - 9 DELEGATES
$ 1000
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Non-Member

10+ DELEGATES
$ 900
00
per registrant
  • Attendance at the Conflict Influencer Masterclass
    (At one of the following locations: Melbourne/Sydney/Brisbane)
  • Arrival tea & coffee / Morning Tea / Lunch / Afternoon Tea
  • Prices are inclusive of GST

Meet our Speaker

Megan Hunter

Megan Hunter, MBA, is co-founder and CEO of the High Conflict Institute along with author and speaker, Bill Eddy, LCSW, Esq. who developed the high-conflict personality theory. Megan developed the concept of the Institute after eight years with the Arizona Supreme Court and five years with the Dawes County Attorney’s Office in Nebraska.

Megan has trained professionals across a wide spectrum of industries in the U.S. and in eight other countries. She is the author and/or co-author of several books on high conflict interactions and co-host with Bill Eddy of the podcast, It’s All Your Fault! and host of the podcast, Life Unhooked.

About High Conflict Institute

Started in 2008 and co-founded by Bill Eddy and Megan Hunter, High Conflict Institute offers skills and strategies to help resolve the most tense and difficult situations. Where other conflict resolution strategies fail, HCI provides answers.

The High Conflict Institute offers transformational strategies to deal with high conflict personalities and situations. For individuals and organizations across all industries and continents, HCI’s courses, trainings, and consultations will turn conflict into harmony and help you find your missing peace.

Contact Us

Registration Enquiries

Bec Game
events@nesa.com.au