May
29
Wed
Dealing with Difficult People @ At Your Desk With a Cuppa
May 29 @ 2:00 pm – 3:00 pm

Dealing With difficult people

wednesday 29 may 2024

2.00pm AEsT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.


You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

WHAT YOU CAN EXPECT

 A winning customer service mindset
 Your professional approach to interacting with others
 Active listening techniques
 Using empathy to build rapport
 Powerful processes to calm and assist a difficult client/customer
 To use the ladder of assertiveness to manage difficult clients
 How to focus on positive outcomes to satisfy your clients

 

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

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Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.