Apr
2
Tue
Behaviours Required for Effective Coaching @ At Your Desk With a Cuppa
Apr 2 @ 3:00 pm – 4:00 pm

behaviours required for effective coaching

Tuesday 2 April 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
8
Mon
Engaging the Reluctant Participant and How to Get Them Moving @ At Your Desk With a Cuppa
Apr 8 @ 2:00 pm – 3:00 pm

Engaging the reluctant participant and how to get them moving

Monday 8 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All frontline Staff

SUMMARY

Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss re-engagement strategies that really work.

WHAT YOU CAN EXPECT

  • Identifying & addressing complex barriers
  • Understanding the reluctant participant
  • Building harmonious and sustainable relationships
  • Moving the reluctant participant towards employment (are we thinking outside of the box?)
  • Change Plan Action (what is it? how does it work?)

Facilitator

leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
11
Thu
Case Notes, the Good, the Bad and the Very Good @ Online at your desk
Apr 11 @ 2:00 pm – 3:00 pm

case notes - the good, the bad and the very good

Thursday 11 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Frontline Staff

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

Facilitator

rebecca herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
15
Mon
Energise and Engage your Remote Team @ Online at your desk
Apr 15 @ 2:00 pm – 3:00 pm

energise and engage your remote team

Monday 15 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

When Covid-19 swept the World, it’s quickly changed how we work. Many businesses are now closing their doors and working remotely. For many staff this was the first time they needed to work from home. This with the added social isolation, people are faced with the struggles of feeling disconnected, disengaged and demotivated.

This webinar provides Managers and Team Leaders with practical tools, activities and routines to help keep staff feeling appreciated, connected and part of the team.

WHAT YOU CAN EXPECT

  • Challenges and Distractions when working remotely
  • Essential elements of staff engagement
  • 4 simple Principles to help boost engagement
  • How to incorporate these Principles into your Leadership
  • Practical activities to help Energize and Engage your remote team

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
16
Tue
Gamify Your Work Process @ On line at your desk
Apr 16 @ 2:00 pm – 3:00 pm

Gamify Your Work Process

Tuesday 16 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All sector staff

SUMMARY

Sometimes do you wish life was like a video game? Checkpoints, Restarts, Level Ups, Extra Lives, and all of the Coins you can Collect? Well, maybe life can’t be that way, but we can certainly look at our work processes in this way. In this webinar we will look at making work processes fun and engaging, with a little bit of friendly competition, even if it is just with yourself

 

WHAT YOU CAN EXPECT

  • Set Goals (Checkpoints): Define short-term and long-term objectives to guide your progress.
  • Progress Tracking (Scoreboard): Use checklists or progress bars to visualize task completion.
  • Rewards (Coins/Power-ups): Give yourself small rewards and celebrate the wins for meeting goals to stay motivated
  • Level Up: Take stock of task difficulty and new skills learned as you complete objectives.
  • Extra Lives: Allow room for mistakes with ‘do-overs’ to encourage learning and innovation.
  • Friendly Competition: Engage in light competitive activities with peers to boost performance.
  • Scheduled Breaks (Pause/Restarts): Take regular breaks to prevent burnout and maintain productivity.
  • Feedback Loop: Regularly assess and adjust your gamification strategy for continuous improvement.
  • Narrative (Story Mode): Frame tasks as missions within a larger story for added engagement.
  • Social Sharing (Multiplayer): Share progress with others for accountability and support.

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
2
Thu
Employee Retention Tactics @ On line at your desk
May 2 @ 2:00 pm – 3:00 pm

Employee Retention Tactics

Thursday 2 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Team leaders and manager, or those aspiring 

SUMMARY

Are you finding it harder and harder to keep your talent around? In today’s working environment it is imperative to be in touch with your team, to ensure you are aware of disengagement signs, relationship needs, and individual motivations. In this webinar we will analyse how to keep your staff engaged and reduce turnover rates.

 

WHAT YOU CAN EXPECT

  • Identifying Engagement Levels: Learn to spot the early signs of disengagement and understand the factors that contribute to employee satisfaction.
  • Root Causes Analysis: Gain insights into the common reasons behind employee turnover and how to proactively address them.
  • Retention Strategy Development: Craft effective retention strategies that resonate with high-performing employees and encourage long-term commitment.
  • Cultural Enhancement: Implement a workplace culture that promotes recognition, growth, and a sense of belonging, making your company a desirable place to work.
  • Continuous Recognition: Explore systems of continuous feedback and recognition that motivate employees and reinforce positive contributions.
  • Professional Growth Paths: Design clear career pathways and development opportunities that align with employee aspirations and business goals.
  • Advocacy and Loyalty Building: Turn retained employees into brand ambassadors who advocate for your company both internally and externally.

 

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
13
Mon
How to Create More Impact by Learning Assertiveness @ At Your Desk With a Cuppa
May 13 @ 2:00 pm – 3:00 pm

How to create more impact by learning assertiveness

Monday 13 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff

WHAT YOU CAN EXPECT

What you will hear about:

 Typically, you will find people with these four communication styles in any workplace
 How to gain respect with strategic language and without being a bully
 Framing phrases to become assertive
 How to speak up for yourself and learn your range
 You will be able to learn your triggers, set boundaries, and control emotions
 How to have the confidence to ask for what you want
 The three Cs of assertive communication
 Using words, tone, and body language to be more assertive
 Dealing with angry clients and coming out on top
 Delivering and packaging up a combative message to get a great result
 How staff can be assertive without being rude
 What are two signs of an assertive personality
 How to say no to a request
 Changing the way you are thinking and become more assertive
 How your upbringing may have affected your level of assertiveness
 Disagreement and differences do not need to be a bad thing
 Why research shows that women are more agreeable than men
 How to stand up for yourself
 Learning to feel confident and making others feel confident
 Body language to be assertive

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
20
Mon
Transitioning to a Leader @ At Your Desk With a Cuppa
May 20 @ 2:00 pm – 3:00 pm

transitioning to a leader

monday 20 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff

WHAT YOU CAN EXPECT

• Why Leadership Matters?
• Difference Between Good & Bad leaders
• Current Leadership Trends
• Transition from Doing to Leading
• Be Impact-driven, Not Calendar-driven
• Delegate More Responsibility in Current Roles
• Create Low-Risk Leadership Opportunities
• Provide Mentorship/Coaching
• Help Them Network, Inside and Outside the Company
• Give Them Enough Room to Fail / Creating a culture of accountability
• Take Responsibility for Both Successes & Failures
• Communication Skills & EQ are Key
• Resolving Conflict
• Turning Negative Feedback to Positive
• 5 Step Personal Leadership Plan – How to Make it Happen

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
21
Tue
Effective Telephone Techniques to Engage with Job Seekers @ Online at your desk
May 21 @ 2:00 pm – 3:00 pm

effective telephone techniques to engage with job seekers

Tuesday 21 May 2024

2.00pm AEST (1:30pm SA & NT and 12 noon WA)

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff and Reception Staff

SUMMARY

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Linda Pierson’s  upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

Facilitator

Linda Pierson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer (with NESA training partner BOUNCE Australia) and ten years in project & senior management roles with Australia Post and Major Change. Linda’s strengths as a coach come from her diverse livedexperiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
29
Wed
Dealing with Difficult People @ At Your Desk With a Cuppa
May 29 @ 2:00 pm – 3:00 pm

Dealing With difficult people

wednesday 29 may 2024

2.00pm AEsT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.


You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

WHAT YOU CAN EXPECT

 A winning customer service mindset
 Your professional approach to interacting with others
 Active listening techniques
 Using empathy to build rapport
 Powerful processes to calm and assist a difficult client/customer
 To use the ladder of assertiveness to manage difficult clients
 How to focus on positive outcomes to satisfy your clients

 

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.