NESA Webinar
Gamify Your Work Process
Tuesday 16 April 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All sector staff
SUMMARY
Sometimes do you wish life was like a video game? Checkpoints, Restarts, Level Ups, Extra Lives, and all of the Coins you can Collect? Well, maybe life can’t be that way, but we can certainly look at our work processes in this way. In this webinar we will look at making work processes fun and engaging, with a little bit of friendly competition, even if it is just with yourself
WHAT YOU CAN EXPECT
- Set Goals (Checkpoints): Define short-term and long-term objectives to guide your progress.
- Progress Tracking (Scoreboard): Use checklists or progress bars to visualize task completion.
- Rewards (Coins/Power-ups): Give yourself small rewards and celebrate the wins for meeting goals to stay motivated
- Level Up: Take stock of task difficulty and new skills learned as you complete objectives.
- Extra Lives: Allow room for mistakes with ‘do-overs’ to encourage learning and innovation.
- Friendly Competition: Engage in light competitive activities with peers to boost performance.
- Scheduled Breaks (Pause/Restarts): Take regular breaks to prevent burnout and maintain productivity.
- Feedback Loop: Regularly assess and adjust your gamification strategy for continuous improvement.
- Narrative (Story Mode): Frame tasks as missions within a larger story for added engagement.
- Social Sharing (Multiplayer): Share progress with others for accountability and support.
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
ACCELERATE TEAM DEVELOPMENT AND PERFORMANCE
10.00am AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff/Management
SUMMARY
An organisation’s ability to accelerate its performance more quickly than its competitors — is critically dependent on its teams at all levels.
Good teams are twice as likely to exceed expectations. In a study of over 2,000 teams: high-achieving teams reduce costs more quickly, go to market more effectively, and launch products more smoothly. Collaborative work takes up 80% of the average employee’s day and connected teams demonstrate a 21% increase in profitability.
By accelerating team development and performance, companies can produce stronger teams that transform the mindset around the decision-making process leading to high performance.
WHAT YOU CAN EXPECT
What you’ll learn
• What is a high-performance team?
• Defining and building the parameters of high-performance teams for success
• Forming a healthy sense of urgency, adaptability and setting up stable foundations
• The 4 drivers of team influence/performance: Managing, Leading, Coaching and Mentoring
• How to give and receive feedback?
• Extrinsic and intrinsic motivators
• Supporting your team through conflict and pressure
• Supporting your team for learning while instilling team trust and care
Facilitator
Raimond Volpe
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Employee Retention Tactics
Thursday 2 May 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Team leaders and manager, or those aspiring
SUMMARY
Are you finding it harder and harder to keep your talent around? In today’s working environment it is imperative to be in touch with your team, to ensure you are aware of disengagement signs, relationship needs, and individual motivations. In this webinar we will analyse how to keep your staff engaged and reduce turnover rates.
WHAT YOU CAN EXPECT
- Identifying Engagement Levels: Learn to spot the early signs of disengagement and understand the factors that contribute to employee satisfaction.
- Root Causes Analysis: Gain insights into the common reasons behind employee turnover and how to proactively address them.
- Retention Strategy Development: Craft effective retention strategies that resonate with high-performing employees and encourage long-term commitment.
- Cultural Enhancement: Implement a workplace culture that promotes recognition, growth, and a sense of belonging, making your company a desirable place to work.
- Continuous Recognition: Explore systems of continuous feedback and recognition that motivate employees and reinforce positive contributions.
- Professional Growth Paths: Design clear career pathways and development opportunities that align with employee aspirations and business goals.
- Advocacy and Loyalty Building: Turn retained employees into brand ambassadors who advocate for your company both internally and externally.
Facilitator
Brad Jensen
With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.
Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.
Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Managing and leading remotely
wednesday 8 may 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Leaders and Managers
SUMMARY
In the present modern world, as so many organisations are spread all over geographically, remote management is crucial. It is vital that managers can manage without travelling to locations.
Recent research has shown that productivity has been a record high working remotely from home when compared to working in an office setting. On average, those who work from home spend 10 minutes less a day being unproductive, work one more day a week, and are 47% more productive. However, this is made possible only if teams are led and managed correctly. Ineffective remote management techniques can impact productivity and retention of the staff negatively impacting the organisation.
WHAT YOU CAN EXPECT
• Leading and managing differences
• Introvert vs extroverts
• Motivators and understanding them to drive change
• Elements of effective team meetings
• Identifying and delegating responsibilities
• Creating a strong culture and environment
• Connecting with people in a meaningful way
• Creating cultures of trust and communication
Facilitator
RAIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
How to create more impact by learning assertiveness
Monday 13 May 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
WHAT YOU CAN EXPECT
What you will hear about:
Typically, you will find people with these four communication styles in any workplace
How to gain respect with strategic language and without being a bully
Framing phrases to become assertive
How to speak up for yourself and learn your range
You will be able to learn your triggers, set boundaries, and control emotions
How to have the confidence to ask for what you want
The three Cs of assertive communication
Using words, tone, and body language to be more assertive
Dealing with angry clients and coming out on top
Delivering and packaging up a combative message to get a great result
How staff can be assertive without being rude
What are two signs of an assertive personality
How to say no to a request
Changing the way you are thinking and become more assertive
How your upbringing may have affected your level of assertiveness
Disagreement and differences do not need to be a bad thing
Why research shows that women are more agreeable than men
How to stand up for yourself
Learning to feel confident and making others feel confident
Body language to be assertive
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
transitioning to a leader
monday 20 May 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
WHAT YOU CAN EXPECT
• Why Leadership Matters?
• Difference Between Good & Bad leaders
• Current Leadership Trends
• Transition from Doing to Leading
• Be Impact-driven, Not Calendar-driven
• Delegate More Responsibility in Current Roles
• Create Low-Risk Leadership Opportunities
• Provide Mentorship/Coaching
• Help Them Network, Inside and Outside the Company
• Give Them Enough Room to Fail / Creating a culture of accountability
• Take Responsibility for Both Successes & Failures
• Communication Skills & EQ are Key
• Resolving Conflict
• Turning Negative Feedback to Positive
• 5 Step Personal Leadership Plan – How to Make it Happen
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
effective telephone techniques to engage with job seekers
Tuesday 21 May 2024
2.00pm AEST (1:30pm SA & NT and 12 noon WA)
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff and Reception Staff
SUMMARY
The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.
Listen to Linda Pierson’s upbeat and positive approach for staying on topic and getting what you require. Linda will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.
The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates.
WHAT YOU CAN EXPECT
- Preparing the call ahead of time to assure the clarity of your message
- Stress management techniques for centralised contact systems staff
- De-escalating conversations with angry/agitated/confused job seekers
- Techniques for sourcing the information from job seekers that providers need
- After the horse has bolted – engaging and supporting job seekers who independently find work
Facilitator
Linda Pierson
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Dealing With difficult people
wednesday 29 may 2024
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
SUMMARY
Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you
WHAT YOU CAN EXPECT
A winning customer service mindset
Your professional approach to interacting with others
Active listening techniques
Using empathy to build rapport
Powerful processes to calm and assist a difficult client/customer
To use the ladder of assertiveness to manage difficult clients
How to focus on positive outcomes to satisfy your clients
Facilitator
kevin kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.
Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.
Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
self-coaching principals to succeed in employment services
Monday 3 June 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
The success of your day begins with the right thinking and the intention that you set for yourself. As a high performing professional in employment services, it is important to reflect on what is working, what you can improve daily, and how you can coach yourself to succeed in your career goals. This webinar will discuss techniques that high performers use throughout their day to ensure they achieve excellence in what they do.
WHAT YOU CAN EXPECT
- Positive habits to prepare for the day
- How to plan your day effectively
- How to deal with setbacks in your day
- How to overcome procrastination
- How to reset your mind to stay focused
- Integrating your reflections
Facilitator
leonie lam
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
how to build rapport in 23 seconds
Tuesday 4 june 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
WHAT YOU CAN EXPECT
Why it all starts with mindset
Why the first 23 seconds is crucial to creating a good impression
Introduction to Emotional Intelligence
Understanding the four personality types (DISC)
How to captivate your prospect’s attention
Timing your pitch perfectly
Learn to decrease the amount of rejections
Understand the client’s psychology and mindset.
Facilitator
raIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
