Aug
23
Tue
Motivating Resistant Job Seekers
Aug 23 @ 2:00 pm – 3:00 pm

Motivating Resistant Job Seekers

ONLINE | 2 PARTS

Tuesday 23 & 30 August

2.00pm AEST

TARGET GROUP

Frontline staff and management 

SUMMARY

Lack of motivation is an increasingly difficult barrier to manage in employment services. The recent covid-19 pandemic, lingering rules, coupled with existing obstacles is affecting our job seekers motivation to participate in activities and job search. 

Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment. 

WHAT YOU CAN EXPECT

This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm. 

Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes. 

The coaching program is a necessity for all frontline staff and management. 

Expected outcomes 

Understand the reasons for resistance 

Understand the Stages of Change and how they apply to employment Services 

Learn motivational interviewing techniques 

Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change 

Learn effective ways to resolve discrepancy and ambivalence 

Acquire skills in effective goal setting and change measurement 

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy. 

cost

NESA Member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 180
00
per registrant
  • Prices are inclusive of GST
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OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

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Aug
25
Thu
Active Listening Skills
Aug 25 @ 2:00 pm – 3:00 pm

Active Listening Skills

Thursday 25 August 2022

2.00pm AEST

TARGET GROUP

ALL STAFF

SUMMARY

Active listening is a communication skill, which lets you show your respect, support, and concern for the other person. With Sharon’s 11 listening skills and a little practice, you can increase trust and cooperation between you and the your client 

WHAT YOU CAN EXPECT

Hear about the 11 key active listening skills you can use, to help you become a more attentive and effective listener 

Facilitator

SHARON MAMO

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

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Aug
31
Wed
EQ- Your Secret Weapon for High Performance & Communication
Aug 31 @ 2:00 pm – 3:00 pm

eq- Your secret weapon for high performance & communication

Wednesday 31 August 2022

2.00pm AEST

TARGET GROUP

All staff 

SUMMARY

EQ awareness is essential for working with job seekers. 

 The research shows that 90% of the top performers have a high EQ. They are more likely to get hired and promoted, achieve stand-out results and earn more money than others. 

 Switched on organisations realise the potential for stand out results when they can tap into and utilise the Emotional Intelligence (EQ) of their people. 

 This webinar is suitable for anyone working in a people centred role or individuals that want to improve their EQ effectiveness to get better results with their job seekers. 

WHAT YOU CAN EXPECT

  • What is EQ and why does it matter? 
  • Why EQ makes you more successful? 
  • 5 pillars of Emotional Intelligence 
  • Self-awareness 
  • Self-management 
  • Motivation 
  • Empathy & Social skills 
  • Relationship Management & strengthening relationships 
  • Developing EQ for long term success 
  • Focus on EQ for stand out communication 
  • Identifying the signs of low EQ 
  • What to do about low EQ in the workplace? 
  • How to improve your EQ? 
  • Adjusting your communication style 

Facilitator

RAIMOND VOLPE 

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. 

 Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

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Sep
1
Thu
Motivating Sales Teams
Sep 1 @ 12:00 pm – 1:00 pm

Motivating Sales Teams

THURSDAY 1 SEPTEMBER 2022

12.00pm – 1.00pm AEST

TARGET GROUP

Frontline sales personnel, sales team leaders, customer service representatives

SUMMARY

This introductory session looks at the basic principles on how to motivate sales activity using the principles of the Golden Triangle – Challenge, Support, Reward.

WHAT YOU CAN EXPECT

This is a one-hour, online session that presents a slide deck narrated and discussed by Peter Holtmann, Managing Director of Holtmann Professional Services Pty Ltd. The content is reinforced with examples and real life stories from the experience gained over 30 years in sales and leadership.

Facilitator

Peter Holtmann
Peter Holtmann Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals. Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in. His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Sep
2
Fri
Serve Yourself First
Sep 2 @ 12:00 pm – 1:00 pm

Serve yourself first

FRIDAY 2 SEPTEMBER 2022

12.00pm AEST

TARGET GROUP

All Staff

SUMMARY

We could be forgiven for thinking that we’re in some kind of film, an alternate reality – but the truth is, we are firmly ensconced in these topsy turvy times and it’s taking its toll. 

As people who spend their working (and probably home) lives serving others, it’s all too easy to lose focus on yourself – and that’s not a sustainable strategy. 

Terms such as compassion fatigue are finding their way into everyday vernacular. There is a cost to caring without serving yourself first, a cost that isn’t always easy to recover. 

It’s time to invest some quality time learning about the benefits of self-care, what self-care does to our amazing brains and simple, easy to-implement strategies to replenish your cup and recharge your batteries for good! 

WHAT YOU CAN EXPECT

  • Why self-care is a critical element of resilience 
  • Why prioritising self-care is the only way to serve others 
  • The 3-legged stool of self-care and the difference it can make to your physical, mental and emotional health 
  • The importance of creating boundaries, keeping commitments and setting priorities 
  • How to create and maintain selfcare habits, rituals and routines 
  • Self-care strategies that don’t cost the earth yet can work wonders 

Facilitator

CLARE EDWARDS

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged. 

A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change. 

Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments. 

Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Problem Solving at Work
Sep 2 @ 2:00 pm – 3:00 pm

Problem solving at work

Friday 2 September 2022

2.00PM - 3.00pm AEST

TARGET GROUP

All staff 

SUMMARY

Being an active problem solver at work is an effective way to build your employability skills and to become an attractive asset for any employer. Learning the best methods to find the right solutions for work problems 

is a valuable skill to develop, and you will be able to pass these skills onto your clients and to your team. 

WHAT YOU CAN EXPECT

  • The value of being solution focussed 
  • The mindset of finding successful solutions 
  • Problem solving processes and systems 
  • Organising your time and tasks 
  • To negotiate with a winning communication style 
  • How to teach problem solving to your team and to your clients 

Facilitator

KEVIN KOSKY 

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling. 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education. 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets. 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Sep
5
Mon
Time & Energy Management
Sep 5 @ 2:00 pm – 3:00 pm

Time & energy management

Monday 5 September 2022

2.00PM - 3.00pm AEST

TARGET GROUP

All Staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience. 

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload. 
  • Energy management techniques that will help you preserve your energy and have more energy in your day. 
  • Examples of high performing individuals – How they manage their time and energy. 

Facilitator

LEONIE LAM

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business. 

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year. 

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs. 

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Sep
6
Tue
Redesigning your Client Resume in 90 minutes!
Sep 6 @ 1:30 pm – 3:00 pm

Redesigning your client resume in 90 minutes!

Tuesday 6 Septemeber 2022

1.30pm - 3.00pm AEST

TARGET GROUP

Frontline Staff

SUMMARY

Did you know that online application systems are rejecting your client resumes for simple things like a font type? 

Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of. 

The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success. 

It will make you look at addressing criteria and your resume templates in a whole new light. 

This is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software. 

WHAT YOU CAN EXPECT

An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass 

The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for 

Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use! 

Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list 

Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications. 

The common mistakes that blocks resumes from getting through. 

Facilitator

REBECCA HERBERTSON 

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. 

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. 

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner. 

cost

NESA Member

$ 80
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 95
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Are you looking for ways for your staff to develop skills on a regular basis?

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Sep
7
Wed
Performance Management for New Leaders
Sep 7 @ 2:00 pm – 3:00 pm

Performance Management for new Leaders

ONLINE | 3 PARTS

WEDNESDAY 7, 14 AND 21 SEPTEMBER 2022

2.00PM - 3.00pm AEST

TARGET GROUP

All managers, team leaders and aspiring mangers 

SUMMARY

The mere mention of the term ‘performance management’ is enough to send a shiver up the spine of new managers/team leaders and their staff. Many of us immediately think of nerve-wracking performance appraisals and sleepless nights prior to those underperformance discussions. It doesn’t have to be like this. 

This 3-part coaching program introduces new team leaders, and those looking for new ideas or to benchmark, to some of the key elements of performance management. While Most providers will have extensive HR assistance and Performance Management Frameworks, this coaching program focuses on an inclusive outcome centred approach to addressing, rewarding or re-aligning staff performance. 

WHAT YOU CAN EXPECT

Session 1 – Performance Management Framework? It’s much more than a Performance Agreement!  

In this session we’ll look at performance management and why it’s so important to the success of an organisation. Good performance management is like preventative medicine: people and organisations can thrive, and costs of solving staffing problems are reduced. What does good performance management look like? What does a good Performance Agreement look like? We’ll talk about it today. 

We’ll also commence work on our coaching program project – to develop a Performance Agreement template for frontline staff. 

Session 2 – Performance Appraisal and Managing Under Performance  

A good Performance Management Framework allows people and organisations to flourish. Performance Appraisal is an integral part of the ongoing performance management process. Most of us are good at good news. Sometimes, however, there will be performance issues that we need to address. In a few cases we may need to work through a more formal under performance management process. In today’s session we’ll look at the Performance Appraisal process and managing under performance. 

Session 3 – Over to You…. 

Over the last two weeks participants have been developing a Performance Agreement template for the ‘employment consultant role’. Today is ‘show and tell’ day! What performance indicators did you include in your template? How will you measure performance, and what will your evidence sources be?

Facilitator

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information, training and performance management. If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. In this role he was responsible for the performance of up to 150 staff. Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers. Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience. Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.”

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 270
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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Sep
8
Thu
Funergise Your Team
Sep 8 @ 2:00 pm – 3:00 pm

Funergise your team

THURSDAY 8 SEPTEMBER 2022

2.00PM - 3.00pm AEST

TARGET GROUP

Team leaders and other managers. 

SUMMARY

It’s been a tough couple of years and this year it’s more important than ever we take the time to boost our team morale, energy and motivation. Incorporating fun team activities into your meetings is the easiest and most effective way to engage your staff, create connected and happy workplaces and build high performing teams 

WHAT YOU CAN EXPECT

Learn four fun, interactive, virtual friendly team building activities. 

These can be run during team meetings or as fun breakout sessions, to help boost team morale, further engage with your team and result in building stronger connections. 

To encourage participation we are using Zoom.  Be prepared to join in  !! 

Facilitator

MIKE SYMONDS 

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away! 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 90
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS