Nov
10
Wed
The Art of a Quality Referral – Addressing job seeker barriers @ On line
Nov 10 @ 3:00 pm – 4:00 pm

The Art of a Quality Referral – Addressing job seeker barriers

Wednesday 10 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Getting help in addressing you job seeker’s barriers, means that you will need to have strong workable relationships with internal and external Allied Health professionals. In this session, Rebecca Herbertson, will take you down the pathway of establishing effective and efficient processes, that will result in a win / win professional relationship, and in better outcomes for your clients

WHAT YOU CAN EXPECT to hear about

  • Recognising and responding to the needs of the client – it’s easier than you think, but you will need to tick off a few things.
  • The process of making a quality referral – Permissions, privacy, keeping ESS happy and other things
  • Knowing your support services – where, what for and what you will need to know
  • Importance of following up – you will never know if you don’t ask

 

 

Facilitator

REBECCA HERBERTSON

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
12
Fri
EMPOWERING PEOPLE TO GET BACK TO WORK @ On line
Nov 12 @ 12:00 pm – 1:00 pm

EMPOWERING PEOPLE TO GET BACK TO WORK

Friday 12 November 2021

12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

TARGET GROUP

All staff

SUMMARY

Understanding those that have faced long term unemployment is vital to help them re-join the workforce.
There will be barriers to cross and resistance to manage, however with the right processes and collaboration, you can encourage your clients to take the steps they need to start working again.

You will hear about

  • How to build rapport with your clients
  • ‘The barriers your clients face
  • How to break through a resistance to change
  • To help your client build a mindset of success
  • Methods to engage and motivate your clients
  • Collaborative methods to work together effectively
  • How to get your clients to take responsibility and to take action

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
15
Mon
Time and Energy Management Strategies for people working in Employment Services @ On line
Nov 15 @ 3:00 pm – 4:00 pm

Time and Energy Management Strategies for people working in Employment Services

Monday 15 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Managing your time and energy is important when working in a fast paced work environment, such as the Employment services sector. Satisfaction, success and sanity results from how you plan and prioritise your time. Managing your energy is also important when delivering excellence in the customer service experience.

WHAT YOU CAN EXPECT

  • Time management techniques that will help you focus on the key priorities of your meetings and workload.
  • Energy management techniques that will help you preserve your energy and have more energy in your day.
  • Examples of high performing individuals – How they manage their time and energy.

Facilitator

Leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
16
Tue
Getting Past the Fear of Employer Objections @ On line
Nov 16 @ 3:00 pm – 4:00 pm

Getting Past the Fear of Employer Objections

Tuesday 16 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Join Peter Holtmann as he discusses what you need to do to make an impact with employers. Hear about what employers think, and how value adding and educating employers will get your job seekers / participants to the front of the queue.

WHAT YOU CAN EXPECT

  • Why it is a must to prepare the job seeker before the contact
  • Researching employer needs
  • Develop a tailored offer for employers
  • Making the initial phone contact with employers
  • Sell the benefits of job seekers to employers
  • Respond to frequently stated objections
  • Working in with the employer

Facilitator

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to all participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
18
Thu
REVERSE MARKETING WITH INTENT @ On line
Nov 18 @ 3:00 pm – 4:00 pm

REVERSE MARKETING WITH INTENT

Thursday 18 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

In this webinar Linda Pierson will discuss reverse marketing strategies to place priority job seekers into the hidden job market.

The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching.

It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity.

WHAT YOU CAN EXPECT to hear about

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

Facilitator

LINDA PIERSON

Linda Pierson is a highly skilled and well-regarded coach & trainer for Bounce Australia in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a Bounce trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
22
Mon
How Frontline staff can use LinkedIn to get their jobseekers employed @ On line
Nov 22 @ 3:00 pm – 4:00 pm

How Frontline staff can use LinkedIn to get their jobseekers employed

Monday 22 November 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

Join Leonie Lam as she explains how you can use LinkedIn as a tool to get your jobseekers employed. Jobseekers need to be more creative and innovative in approaching potential employers. Using LinkedIn can help your jobseekers secure jobs; It’s a powerful tool for jobseekers (and for you) to link and network with employers.

WHAT YOU CAN EXPECT

Attend this this webinar, and discover:

  • Techniques in using LinkedIn to build stronger relationships with employers and support their employer branding strategies. This will potentially position you as the go to person for their recruitment needs and increase the chances of the jobseeker securing employment.
  • Tips to help your jobseekers find work and improve their visibility online and build their confidence in their job search.
  • Online networking strategies to develop the job seeker’s strategic network in a targeted industry.
  • Examples of how it works for:
    o A professional in-between jobs,
    o A person with a jagged work history,
    o A young person looking for an apprenticeship,
    o A return to work parent.

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
26
Fri
Employer & Job Seeker Objections Clinic @ On line
Nov 26 @ 12:00 pm – 1:00 pm

NESA Peer Clinic

Employer & Job Seeker Objections Clinics

Friday 26 November 2021

12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)

Target Group

All staff

Peer Clinic

NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinics. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.

While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.

The Clinic is being held monthly. You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.

All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.

This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.

WHAT YOU CAN EXPECT

After subscribing you discover that you cannot attend this session, then you will be sent a link to the recording.

Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent)

 

Expected outcomes

The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.

Our Topic Experts

Paul Diviny

Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.

Paul’s extensive experience includes:

  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)

Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.

Rex Eagle

Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.

Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
7
Tue
Helping Hand for the Accidental Mentor @ On line
Dec 7 @ 3:00 pm – 4:00 pm

Helping Hand for the Accidental Mentor

Tuesday 7 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Mentors of staff or job seekers, and aspiring mentors

SUMMARY

Once a new staff member has completed an organisation’s formal induction process, they often move into a form of ‘on-the-job’ training. This might mean that a more experienced member of staff, a team leader, a program leader ‘takes them under their wing’ and assumes the role of the Accidental Mentor. This webinar is for those heroes, whose steadfast determination, positivity and encouragement has become the back bone of the employment services sector.  The learning outcomes can also be useful for mentoring job seekers.

What will be covered

  • Mentor or coach, what’s the difference?
  • Building trust – Why did they come to you? What do they need or expect from you as their mentor?
  • Active listening – Respond in ways that show you understand and are interested
  • Remain in the moment – Demonstrate a genuine interest in something a person has experienced or the work they d0
  •  Help them help themselves – Using the GROW technique to guide their focus on a positive mindset
  • Shall we do this again? – Be available, be consistent, be committed
  • Conserve your energy, build theirs – Show them their strengths, learn about yours, build confidence
  • Is it working for both the mentee and mentor? – Give and receive feedback

Facilitator

Peter Holtmann

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
9
Thu
The Change Enabler – Tools for Overcoming Job Seeker Resistance @ On line
Dec 9 @ 3:00 pm – 4:00 pm

The Change Enabler – Tools for Overcoming Job Seeker Resistance

Thursday 9 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

Frontline staff

SUMMARY

We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.

TUNE IN AND HEAR ABOUT

  • The nature and influences of change
    • VULCA
    • Flourish / flounder
    • Reactions when faced with Change
    • The journey through Change
  • Our brains and change and why our communication approach means everything
  • A framework for consistently crafting your change message and communicating with an individual

Facilitator

Clare edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Dec
13
Mon
Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do @ On line
Dec 13 @ 3:00 pm – 4:00 pm

Learn to Facilitate Conversations to Get People to Commit & Do What They Agreed to Do

Monday 13 December 2021

3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm in NT and 12 noon in WA)

TARGET GROUP

All staff

SUMMARY

Offers techniques they can use for getting your jobseekers / participants / and other people to actively participate in what they have agreed to do.

The one hour webinar session will help you understand how to approach a discussion to set expectations, and enable you to engage in a valuable two-way conversation that allows the participants to explain and define key objectives, uncover issues and drive results to achieve a plan.

Learn how to balance talking and listening, and how these communication techniques will help you drive a mutually beneficial discussion that builds commitment for a win-win outcome.

WHAT YOU CAN EXPECT

  • How to set your client up for success
  • How to engage your client’s mind & motivation
  • Managing the excuse makers
  • Motivate the unmotivated
  • Creating accountability
  • How to get people to commit and focused to a plan & set of expectations
  • How to get people monitoring their own plan & adjusting for success
  • Learn to increase the amount of successful conversations
  • Balance between talking & listening (10 Ways to have a better conversation)
  • The power of choosing your words

Facilitator

Raimond Volpe

Raimond Volpe is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

EVENT REGISTRATION

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL