Apr
2
Tue
Behaviours Required for Effective Coaching @ At Your Desk With a Cuppa
Apr 2 @ 3:00 pm – 4:00 pm

behaviours required for effective coaching

Tuesday 2 April 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
4
Thu
Employer Engagement Blueprint Master Class @ Online at your desk
Apr 4 @ 1:00 pm – 4:00 pm

Employer Engagement Blueprint
Master Class

Thursday 4 April 2024

1.00pm - 4.00pm AEDT

PLATFORM: Zoom

TARGET GROUP

Industry staff looking to connect with Employers more efficiently

SUMMARY

Are you feeling frustrated with the lack of employer engagement?
Do you want to develop a better working relationship with your clients and build their trust in your abilities?
Then this is the webinar for you.

WHAT YOU CAN EXPECT

Critical concepts and strategies

Comprehensive “how-to’s”

Practical tools that you can apply immediately to your work situation

Opportunities for feedback on how effectively these are being used

Facilitator

RAIMOND VOLPE

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for 3 hours.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Apr
10
Wed
Keep your Customers excited just with your attitude @ On line at your desk
Apr 10 @ 2:00 pm – 3:00 pm

Keep your Customers excited just with your attitude

Wednesday 10 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

The Customer Experience is the result of The Customer Service, whether poor or outstanding, it is extremely difficult to master when most customers are not forthcoming with their level of expectation. Therefore, possessing the right Attitude is arguably the most important factor to ensuring we deliver Positive Customer Experiences consistently. We will uncover how you can build the “hype” your customers deserve from you, leaving them with memorable experiences, and always wanting more.

WHAT YOU CAN EXPECT

  • Deepening connection to your Customer Experience scores
  • Understand “The Theme Park” method
  • Finding your inner “Tigger”
  • Use the 3 A’s
  • Strengthening relationships with customers and growing advocacy

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
7
Tue
Managing Burnout @ On line at your desk
May 7 @ 2:00 pm – 3:00 pm

Managing Burnout

Tuesday 7 May 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

This webinar deep dives into what burnout really is by examining it’s three key attributes. Once these are discovered and identified, we will look at strategies to overcome burnout effectively

WHAT YOU CAN EXPECT

  • Defining the true essence of burnout
  • Exploring the three fundamental characteristics of burnout
  • Identifying the signs and symptoms of burnout
  • Discussing effective strategies for managing and overcoming burnout
  • Implementing daily practices to prevent burnout
  • Understanding the role of workplace dynamics in burnout
  • Establishing boundaries to safeguard personal well-being
  • Seeking support: When and how to find professional help

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
9
Thu
Emotional Intelligence, Building Rapport and Resilience @ Online at your desk
May 9 @ 2:00 pm – 3:00 pm

emotional intelligence, building rapport and resilience

Thursday 9 may 2024

2.00pm AEST (1:30pm SA & NT and 12 noon WA)

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Staff

SUMMARY

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with job seekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

WHAT YOU CAN EXPECT

  • Emotional Intelligence Tips;
  • Understanding Others;
  • Building Rapport;
  • Developing Resilience;
  • Influencing Power.

Facilitator

linda pierson

Linda Pierson is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer (with NESA training partner BOUNCE Australia) and ten years in project & senior management roles with Australia Post and Major Change.

Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
28
Tue
Mindfulness Leads to Emotional Intelligence @ Online at your desk
May 28 @ 2:00 pm – 3:00 pm

mindfulness leads to emotional intelligence

Tuesday 28 May 2024

2.00pm AEST (1:30pm SA & NT and 12 noon WA)

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Mindfulness practices can increase your self-awareness and awareness of other people, which leads to having more empathy and compassion for yourself and others. When you practice mindfulness practices regularly, you have a stronger ability to empathise with other people, your stakeholders, your customers and cultivate a more meaningful relationship with people.

WHAT YOU CAN EXPECT

  • What is emotional intelligence?
  • How mindfulness leads to emotional intelligence?
  • Simple mindfulness practices that can help you handle challenging situations
  • Understand how emotional triggers impact your thoughts and feelings and how to use mindfulness practices to manage the triggers
  • Understand how to regulate strong emotions such as anger and frustration when working with people
  • A breathing technique that can build more empathy for others
  • Questions to ask yourself to enhance your empathy for others

Facilitator

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

May
29
Wed
Dealing with Difficult People @ At Your Desk With a Cuppa
May 29 @ 2:00 pm – 3:00 pm

Dealing With difficult people

wednesday 29 may 2024

2.00pm AEsT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.


You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

WHAT YOU CAN EXPECT

 A winning customer service mindset
 Your professional approach to interacting with others
 Active listening techniques
 Using empathy to build rapport
 Powerful processes to calm and assist a difficult client/customer
 To use the ladder of assertiveness to manage difficult clients
 How to focus on positive outcomes to satisfy your clients

 

Facilitator

kevin kosky

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

 

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

 

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jun
11
Tue
Master Focus, Accelerate Efficiency Goals @ At Your Desk With a Cuppa
Jun 11 @ 2:00 pm – 3:00 pm

master focus - accelerate efficiency goals

Tuesday 11 June 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

SUMMARY

Focus is crucial as it is the gateway to all thinking: perception, memory, learning, reasoning, problem-solving, and decision-making. Without good focus, all aspects of your ability to think will suffer.

WHAT YOU CAN EXPECT

• Getting yourself to peak mental performance
• Harnessing awareness and reducing drift
• Mastering your emotions to give way to your performance
• Increasing productivity and performance
• Mastering concentration and focus skill sets

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Jun
24
Mon
Boosting Resilience in an Uncertain World @ Online at your desk
Jun 24 @ 2:00 pm – 3:00 pm

boosting resilience in an uncertain world

monday 24 June 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Staff

SUMMARY

Our world of work is changing as we speak. We are working in a VUCA world, one that is Volatile, Uncertain, Complex and Ambiguous.

So how do we manage ourselves and others to become and remain resilient and adaptable in turbulent times?

WHAT YOU CAN EXPECT

In this interactive webinar we will

  • Unpack what VUCA means
  • Uncover why resilience is a critical skill to develop
  • Explore what highly resilient people to thrive
  • Share how to support your people in uncertain times and how to look after yourself through the 3 legged stool of self-care

There has never been a more important time for us to help ourselves and others bounce back stronger and for longer.

Facilitator

clare edwards

Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.

Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.