Oct
26
Mon
Hard Conversations and the Relationship-Building Process @ On-line broadcast
Oct 26 @ 3:00 pm – 4:00 pm

NESA Webinar

Hard Conversations and the relationship-building process

Monday 26 October 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

All staff

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

Colin will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

FACILITATOR

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees

Oct
27
Tue
Dealing with Fear and Uncertainty in Others @ On-line broadcast
Oct 27 @ 3:00 pm – 4:00 pm

NESA Webinar

Dealing with Fear and Uncertainty in Others

Tuesday 27 October 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

All staff

Summary

With life as we know it being up-ended on a daily basis the fear, anxiety and uncertainty in people is palpable.

This one hour webinar provides participants with practical steps and tools to help identify and address the fear in others.

WHAT YOU CAN EXPECT

Using the DiSC Behavioural Profiling tool as the framework, we will:

  • Explore the Drivers of Behaviour
  • Discover the 4 different types of behaviour
  • Discuss Goal Directed versus Fear Directed Behaviour for each type
  • Learn to identify how each behaviour type expresses their fear
  • Identify practical steps to reduce fear in each type and take proactive steps forward

FACILITATOR

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

Mike Symonds

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.

Oct
29
Thu
Remote Servicing in Employment Services – A New Approach to Case Management @ Online broadcast
Oct 29 @ 12:00 pm – 1:00 pm

NESA online 2 part Coaching Program

Remote Servicing in Employment Services – A New Approach to Case Management

Thursday 29 October and 5 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA) on the 29 October

Starts 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA) on the 5 November 2020

Target Group

All front line staff

Summary

Ensuring effective case management and servicing is essential during such uncertain times. This 2 part online coaching program will explore emerging trends, case studies, and development of remote case management and teleconferencing to leverage provide services to job seekers in the New Norm.

These strategies will allow practitioners and managers to develop highly effective techniques and structures for case management to achieve sustainable outcomes. The ability to positively interact with job seekers in the employment process is equally as important and works well when these skills are integrated with a well-developed case plan.
This coaching program provides employment practitioners the skills to encourage job seekers to access services and supports, to look for work and achieve their own employment goals. Client-centred Case Management focuses on coordination of a wide range of services and resources to maintain the wellbeing of clients with various and sometimes complex needs.

WHAT YOU CAN EXPECT

  • Understanding Case Management in Employment Services
  • Working from home, a locked down office, online or over the telephone – your are remote servicing (transitioning or currently)
  • Learn about which platforms work for providing remote case management
  • Understand best practice for supporting clients in changing environment
  • Provide best practices in an ethical way
  • Novel ideas on Improving participant engagement
  • Addressing participant barriers, working with clients and other health and service providers

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Oct
30
Fri
Employer & Job Seeker Objections Clinic @ Online broadcast
Oct 30 @ 12:00 pm – 1:30 pm

NESA Peer Clinic

Employer & Job Seeker Objections Clinics

The first clinic will start on 30 October 2020, but you can still register after the start date. Registration will give you access to a 5 sessions held on consecutive months.

12.00pm AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00 in WA)

If you would like to be notified of when the next clinic will be running, please cONTACT mAX cROFT.

Peer Clinic

NESA would like to invite Industry sector front line staff to participate in our regular online Employer & Job Seeker Objections Clinics. This is an exciting opportunity to access expert advice and peer group discussions, on how to overcome the difficult issue of objections.

While the Clinic is an ideal complement for our Employer Engagement Master Class coaching program alumni, it is open to everyone that is experiencing issues with employer or job seeker engagement, and would like an opportunity to have their specific issues addressed.

The Clinic is being held monthly. You are invited to submit objections in advance and during each session. A mixture of employer and jobseeker issues are welcome.

All scenarios and objection handling discussions will be, respectful and anonymous (or first name only), and occur in a collegial environment.

This is your opportunity to get expert and peer driven advice for tackling those difficult and challenging scenarios.

WHAT YOU CAN EXPECT

Subscription will give you access to 5 consecutive online live sessions running no longer than 90 minutes each.

If you cannot attend a session, then you have the choice of receiving the recording or you can send along a colleague.

Each Clinic will address different scenarios, and some Clinics will have pre-recorded or live guest appearances from industry sector experts (Business Development Managers and equivalent)

Participants will be encouraged to contribute to scenarios / solutions and real time discussion.

Expected outcomes

The aim of the Clinic is to provide participants with advice, strategies, confidence and a range of responsive comments that can be added to their objection handling tool kit.

Our Topic Experts

Paul Diviny

Paul is an accomplished senior executive and leader in the Employment Services, Financial Services and Consulting industries with extensive international experience in Australia, New Zealand, UK and USA. He has a consistent track record in line management and consulting with Recruitment Companies, Banks, Government, Superannuation Funds, Global Not for Profits, and Multinational enterprises.

Paul’s extensive experience includes:

  • Project Management (up to 3 years)
  • People Leadership (up to 400 employees)
  • Strategic Planning (up to $60 billion footings) and Budget Management (up to $50m)
  • Business Development (up to $2 billion turnover) and Marketing (new product development and management)
  • Operations Management/Shared Services/IT (Wealth & Banking)

Paul is a “hands on” project leader and line manager whose ability to easily switch between the bigger picture and the detail has been the key to his success. He runs a strategic sales consulting and training business in addition to his other responsibilities.

Rex Eagle

Rex has a business development and strategic planning background across a wide variety of industries. Specialising in relationship development, sales initiatives and customer service. He has direct management experience along with business development expertise, having owned and operated wholesale and retail businesses for many years. Rex’s has extensive experience in the Employment Sector having developed and delivered workshops and consultancy services to 100+ providers.

Rex is someone you will enjoy having alongside your business. He has a clear focus on consistent and reliable results and effective relationship management. He brings enthusiasm for problem solving and an abundance of positive energy. His business experience enables clarity and purpose to be bought to management meetings, training programs and coaching sessions.

COST

NESA Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Dates and time

Employer & Job Seeker Objections Clinic dates: Starts on Friday 30 October, and then continues on the last Friday of each consecutive month.

You can still register any time after the start date. Subscription will give you access to 5 sessions held on consecutive months.

All Clinic’s start at 12 noon AEDT, and each session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL

Nov
4
Wed
Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT @ On line broadcast
Nov 4 @ 3:00 pm – 4:00 pm

NESA Webinar

Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT

Wednesday 4 November 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

It is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.


Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.

The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.

It will make you look at addressing criteria and your resume templates in a whole new light.

WHAT YOU CAN EXPECT

  • An understanding of how online applications are processed by screening software is essential to know so your clients are not screened out on the first pass
  • The importance of key words in your job seeker’s application and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty- why this does not work with online applications. Fonts to use, and fonts not to use!
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ” Yes” list
  • Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
  • The common mistakes that blocks resumes from getting through.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance

Nov
5
Thu
Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line webinar broadcasts
Nov 5 @ 12:00 pm – 1:30 pm

NESA 3 part on-line Coaching Program

Introduction to the DES Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Thursday 5 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

Frontline staff

Summary

Build your DES skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy.

There are 21 modules in the Learning Centre. In this coaching program, you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Thursday 5 November 2020 at 12 noon AEDT

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it
  • Scenarios: Meet Alex – your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Thursday 12 November 2020 at 12 noon  AEDT 

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Thursday 19 November 2020 12 noon AEDT 

  • Setting up Requirements
  • Rules for Notification
  • ‘This Says I’ve Been Cut Off!’ –  Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

The model of delivery for this coaching program requires learners to ‘learn by doing’ , which is an active learning approach in which learners will be expected to participate in are expected to contribute to scenarios / solutions and real time discussions as part of the series.

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

Handouts will distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ve been in the sector for a while you’ll most likely seen him at an information session or heard him via webinar.

Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
6
Fri
Reflective Practices and Resilience during Change / Covid-19 @ Online broadcast
Nov 6 @ 12:00 pm – 1:00 pm

NESA online 2 part Coaching Program

Reflective Practices and Resilience during Change / Covid-19

Friday 6 & 13 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

All front line staff

Summary

Due to the Covid-19 pandemic, many Employment Services sector staff have had to suddenly change their work situations, many working from home, behind locked doors, home-schooling, and in some cases dealing with job loss within the family or households. This has contributed to increasing fear, anxiety, and panic for staff as they struggle to manage uncertainty around these changing circumstances. Bouncing back from difficult experiences is a major contributing factor to achieving job satisfaction during difficult times.

Join Sharon Mamo as she provides you with the tools, techniques, tips and advice to foster self-resilience and self-care.

WHAT YOU CAN EXPECT

  • The importance of understanding resilience during the New Norm (and working from home)
  • Learn about job burnout, workplace stress, crises, and vicarious trauma – and the impact of these during working from home or in locked down office
  • Evaluating your feelings, triggers, and characteristics of stress
  • Develop strategies for building and enhancing resilience and well being
  • Cultivating job accountability and motivation to achieve job satisfaction during this period of change
  • Reflect upon own skills and performance
  • Create and commit to a professional self-care plan

Other

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
9
Mon
Employer Engagement Master Class @ on line broadcast
Nov 9 @ 3:00 pm – 4:30 pm

online 5 part NESA Coaching Program

Employer Engagement Master Class

Starts Monday 9 November 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

This virtual and interactive, five by one hour modular coaching program equips you and your team with a systematic approach to employer engagement.

You will learn to initiate and maintain stronger relationships with employers that build tenacity and optimism in your business.

We will work through an online, interactive presentation and comprehensive ‘how-to’ manual, including valuable strategies, tools, and exercises. Skills acquired are immediately deployable and regular debriefs on skill attainment occur throughout the modules.

WHAT YOU CAN EXPECT

  • Session one: Participant learning objectives, employer engagement prerequisites and introduction to the Seven Step Employment Engagement Framework: Monday 9 November 2020  2020 at 3.00pm 
  • Session two: Targeting relevant employers and comfortably and effectively approaching them to arrange meetings: Thursday 12 November 2020 at 3.00pm AEDT 
  • Session three: Engaging employers remotely, building rapport to uncover job opportunities and analysing jobs on offer: Tuesday 17 November 2020 at 3.00pm AEDT 
  • Session four: Presenting candidates professionally and gaining commitment by confidently handling employer objections: Friday 20 November 2020 at 12 noon AEDT  
  • Session Five: Maintaining and keeping employer relationships in tough times: Tuesday 24 November 2020 at 3.00pm AEDT

The model of delivery for this coaching program requires learners to ‘learn by doing’ where by participants are expected to contribute to the discussion and complete tasks.

Other

Each webinar session is expected to run for no more than 90 minutes including ample Q&A and discussion time.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Paul Diviny

Paul Diviny is a B2B solution sales expert with over 30 years’ experience in sales, marketing, sales management, and general management roles.

Paul has led large B2B sales teams in employment services, banking, and superannuation.

He consults to ASX200, multinational, Federal and State Government, Not for Profit, and medium to small enterprises. Paul’s business – Prospert – covers includes training, strategic consulting, and coaching and mentoring.

Paul’s Key areas of expertise:

  • STRATEGY: identifying organization challenges, solving problems, business cases to justify investment, detailed planning to execute the strategy and achieving desired business outcomes, developing organisational change programs
  • PERFORMANCE IMPROVEMENT: lifting customer satisfaction and market share; reducing costs and waste; improving sales effectiveness; increasing employee morale; and improving organizational capability via new operating model designs
  • BUSINESS DEVELOPMENT: commercialization of start up businesses and taking fast growing businesses to higher levels through strong sales leadership
  • OPERATIONS MANAGEMENT: hands on leadership of large, multi-disciplinary teams, oriented to common goal (customer, staff and shareholder satisfaction); collaborating with front office business units/vendors
  • BUSINESS TURNAROUNDS AND REALIGNMENTS: creating a customer focused culture via stakeholder engagement on vision and strategy, executing the transition to a more sustainable model

COST

NESA Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 375
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Nov
11
Wed
Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework @ On-line broadcast
Nov 11 @ 12:00 pm – 1:30 pm

NESA 3 part on-line Coaching Program

Introduction to the jobactive Mutual Obligation, Job Plans and the Targeted Compliance Framework

Starts Wednesday 11 November 2020

Starts 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

Frontline staff

Summary

Build your jobactive skills and knowledge. We have it covered from Mutual Obligation, to Job Plans, to the Targeted Compliance Framework.

Mutual Obligation and the Targeted Compliance Framework are two of the more complex aspects of employment services policy. There are 21 modules in the Learning Centre. In this coaching program you will learn the policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great pragmatic learning aids.

WHAT YOU CAN EXPECT

Session one: Introduction to Mutual Obligation and the Target Compliance Framework: – Wednesday 11 November 2020 at 12 noon AEDT 

  • Mutual Obligation and the Targeted Compliance Framework: What is it? Why do we have it? How do we explain it?
  • Scenarios: Meet Alex, he’s your newest client.
  • Assessment is the Key
  • Learn by doing work-based activity: Complete a strengths based assessment

Session two: Negotiating the Job Plan and managing risk: – Wednesday 18 November 2020 at 12 noon AEDT.

  • A Job Plan for Alex
  • Reducing the Risk of Non-Compliance
  • Learn by doing work based-activity: Prepare a Compliance Risk Management Plan for Alex

Session three: Demystifying the Targeted Compliance Framework: – Wednesday 25 November 2020 at 12 noon 

  • Setting up Requirements
  • Rules for Notification
  • ‘This Says I’ve Been Cut Off!’ – Investigating Non-Compliance and Demerits – How Does it Work?
    o Provider and Third Party Interviews
    o Activities
    o Job Referrals and Interviews
    o Job Search Requirements
    o Unemployment and Work Refusal failures
  • Innovation time: Minister, I Have an Idea!

Other

Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

The model of delivery for this coaching program requires learners to ‘learn by doing’ where participants are expected to contribute to scenarios / solutions and real time discussion.

A PDF copy of handouts will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre. Over the years he’s played a key role in the delivery of both policy and systems information and training. If you’ll been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar.
Earlier in his career he spent a number of years on the front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management. He’s also a qualified Teacher of English to Speakers of Other Languages.

Damien Opolski

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Cover Letters and Addressing Selection Criteria @ On line broadcast
Nov 11 @ 3:00 pm – 4:00 pm

NESA Webinar

Cover Letters and Addressing Selection Criteria

Wednesday 11 November 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

Summary

When submitting your CV for a job, a properly prepared cover letter is key to highlighting the skills and experience you have against what the employer is seeking. However this is easier said than done so our trainer Rebecca Herbertson will take you through how the structure and content of your cover letter and addressing the criteria is fundamental to getting your dream job. You will leave the session with tips and strategies that you can take back and put into practice in your workplace.

WHAT YOU CAN EXPECT

What is being covered:

The Structure

  • Less is the new norm
  • Being concise – addressing each criterion in a couple of paragraphs
  • Choosing examples from a range of different activities
  • Qualifying your experience
  • Choosing font types, size and bullet points
  • The importance of language and the use of action-oriented words

Addressing Selection Criteria Methods

  • Summary / Example / Example Method
  • STAR and the SAO methods
  • Selection Criteria Checklist

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years experience working in Employment Services and ten years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and participants a certificate of attendance