NESA Webinar
How to create more impact by learning assertiveness
Monday 13 May 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
WHAT YOU CAN EXPECT
What you will hear about:
Typically, you will find people with these four communication styles in any workplace
How to gain respect with strategic language and without being a bully
Framing phrases to become assertive
How to speak up for yourself and learn your range
You will be able to learn your triggers, set boundaries, and control emotions
How to have the confidence to ask for what you want
The three Cs of assertive communication
Using words, tone, and body language to be more assertive
Dealing with angry clients and coming out on top
Delivering and packaging up a combative message to get a great result
How staff can be assertive without being rude
What are two signs of an assertive personality
How to say no to a request
Changing the way you are thinking and become more assertive
How your upbringing may have affected your level of assertiveness
Disagreement and differences do not need to be a bad thing
Why research shows that women are more agreeable than men
How to stand up for yourself
Learning to feel confident and making others feel confident
Body language to be assertive
Facilitator
raimond volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
CEO & Leadership Forum
CEO & Leadership Post Budget FORUM May 2024
20 & 21 MAY 2024 | SYDNEY (TBC)
NESA anticipates the 2024 – 2025 Federal Budget will include significant measures for the employment services sector.
This 2 Day Symposium will include various speakers offering insight into the measures outlined in the Budget and their potential significance and impact on employment services and opportunities for participants to exchange views on the implications for our sector.
Subject to Confirmation – Proposed dates 20 & 21 May – Sydney
NESA Coaching Program
Essentials of culturally responsive practice
Friday 24 May 2024
2.00pm - 4.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
The Essentials of Culturally Responsive Practice is fit-for-purpose training that provides practical guidelines that can be universally adopted across organisations at all levels to prepare staff for working with participants, clients and colleagues from culturally and linguistically diverse backgrounds.
WHAT YOU CAN EXPECT
- Explore concepts of culture
- Explore culturally responsive practice approach and framework
- Recognise intersectionality and unpack unconscious bias
- Reflect of opportunities for growth to build on skills and practices
- Recognise the importance of reflection and evaluation
- Explore and apply cultural responsiveness competency standards
Facilitator
charlie wan
Watch this space
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than two hours.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
LinkedIN Training for Employment Services
Monday 27 May 2024
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
Listen to Leonie Lam as she explains how you can use LinkedIn as a tool to get your jobseekers employed. Jobseekers need to be more creative and innovative in approaching potential employers. Using LinkedIn can help your jobseekers secure jobs; It’s a powerful tool for jobseekers (and for you) to link and network with employers.
WHAT YOU CAN EXPECT
Techniques in using LinkedIn to build stronger relationships with employers and support their employer branding strategies. This will potentially position you as the go to person for their recruitment needs and increase the chances of the jobseeker securing employment.
Tips to help your jobseekers find work and improve their visibility online and build their confidence in their job search.
Online networking strategies to develop the job seeker’s strategic network in a targeted industry.
Discover examples of how it works for:
o A professional in-between jobs,
o A person with a jagged work history,
o A young person looking for an apprenticeship,
o A return to work parent.
Facilitator
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business. Leonie has been nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year. She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs. Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
the change enabler - tools for overcoming job-seeker resistance
thursday 30 may 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff, Frontline Staff
SUMMARY
We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.
WHAT YOU CAN EXPECT
- The nature and influences of change
- VULCA
- Flourish / flounder
- Reactions when faced with Change
- The journey through Change
- Our brains and change and why our communication approach means everything
- A framework for consistently crafting your change message and communicating with an individual
Facilitator
clare edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
how to build rapport in 23 seconds
Tuesday 4 june 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Industry Staff
WHAT YOU CAN EXPECT
Why it all starts with mindset
Why the first 23 seconds is crucial to creating a good impression
Introduction to Emotional Intelligence
Understanding the four personality types (DISC)
How to captivate your prospect’s attention
Timing your pitch perfectly
Learn to decrease the amount of rejections
Understand the client’s psychology and mindset.
Facilitator
raIMOND VOLPE
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA First Nations
Employment Conference 2024
Better Together – Connecting for First Nations Employment
As the gateway to the Great Barrier reef, Cairns is the perfect setting for our First Nations Employment Conference at the Pullman International Cairns on 18 and 19 June 2024.
Important conversations and strong, connected voices are important in shaping the future of First Nations Employment. Our conference program will provide opportunities to have these important conversations and connections, in addition to hearing from some of Australia’s leading First Nations experts in policy, service design and evidence.
Event Details
VENUE
PULLMAN CAIRNS INTERNATIONAL
17 Abbott Street
Cairns Qld 4870, Australia
T: + 61 7 4031 1300
MASTERCLASS
Tuesday 18 June 2024
9.00am - 12.00pm
CONFERENCE DAY 1
Tuesday 18 June 2024
1.00pm - 5.00pm
NETWORKING DRINKS
Tuesday 18 June 2024
6.30pm - 8.30pm
Daintree Pool
CONFERENCE DAY 2
Wednesday 19 June 2024
9.00am - 4.15pm
Topics
** Subject to change **
Building Strong Capability
Economic Development
Youth
Care Careers
Co-Design for Working with Communities
Literacy (Digital and LLN)
Employer Engagement
Mental Health and Wellbeing
Meet our Speakers
** More coming soon **
MICK GOODA
Mick Gooda’s people are the Ghungalu from the Dawson Valley in Central Queensland on his mother’s side and Yiman from around Taroom on his father’s side. He has spent the last 30 years advocating for the rights of Aboriginal and Torres Strait Islander Australians. He was appointed the Aboriginal and Torres Strait Islander Social Justice Commissioner in February 2010 and held that position until September 2016 when he was appointed Co-Commissioner on the Royal Commission into the Protection and Detention of Children in the Northern Territory.
He has undertaken work a wide range of roles such as the CEO of the Cooperative Research Centre for Aboriginal Health, Native Title Consultant with the Western Australian Aboriginal Legal Service and the Aboriginal and Torres Strait Islander Commission, ATSIC.
He chaired the Queensland Stolen Wages Reparation Taskforce and the National Centre of Indigenous Genomics and has been a member of the Expert Panel and the Referendum Council which were convened to advised the Federal Government on the Recognition of Aboriginal and Torres Strait Islander Peoples in the Australian constitution.
More recently, he was a Co-Chair of the Interim Truth and Treaty Body which is tasked with maintaining the momentum on the Path to Treaty here in Queensland previous to this he Co-Chaired the Treaty Advancement Committee which recommended the next steps in the Queensland treaty and truth telling process.
PROFESSOR VALERIE COOMS
Professor Valerie Cooms is a Quandamooka woman and is the Director of CAEPR. Professor Cooms has had many years’ experience working in Indigenous affairs, within the Department of Aboriginal Affairs, the Aboriginal and Torres Strait Islander Commission, the then Departments of Education Employment and Training, as well as Social Security delivering services to Aboriginal and Torres Strait Islander people.
More recently Professor Cooms was the CEO of Queensland South Representative Body Aboriginal Corporate and Queensland South Native Title Services, as well as a Member of the National Native Title Tribunal.
Professor Cooms is currently the Chair of the Quandamooka Yoolooburabee Registered Native Title Body Corporate and is the Deputy Chair of Aboriginal Hostels Limited and also the Chair of the Aboriginal and Islander Independent School in Brisbane for five years and set up the Wadja Wadja High School in Woorabinda Aboriginal community.
Pricing
NESA Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
NESA Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
1 - 2 DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Non-Member
3+ DELEGATES-
Attendance to the Pre-Conference Masterclass | Tues 18 June
-
Attendance to Day 1 and 2 of the First Nations Employment Conference | Tues 18 - Wed 19 June
-
Networking Drinks | Evening of Tues 18 June
-
Prices are inclusive of GST
Accommodation
Book your hotel room at a special rate, exclusive to our event. Bookings must be made before 19 May 2024.
PHOTO CREDIT: Pullman Cairns International
Sponsorship and Exhibitor Opportunities
Join us in our mission to empower and support disadvantaged Australians in their journey towards employment and inclusion.
By placing your organisation in the spotlight of our large and diverse audience, you can associate your brand with the outstanding work done by the sector. Together, we can create meaningful change and pave the way for a brighter future for all Australians.
Contact Us
SPONSORSHIP/EXHIBITOR ENQUIRIES
Annette Gill
annetteg@nesa.com.au
T: + 61 409 551 182
REGISTRATION ENQUIRIES
Bec Game
becgame@nesa.com.au
+61 468 441 316
