Jul
6
Mon
Effective Telephone Techniques to Engage with Job Seekers @ On line broadcast
Jul 6 @ 2:00 pm – 3:00 pm

NESA Webinar

Effective Telephone Techniques to Engage with Job Seekers

Monday 6 July 2020

2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

Contact staff, reception staff and other frontline staff looking for engagement and retention advice

Summary

The webinar has been designed to support staff primarily working with job seekers over the telephone. They may be calling to gather information about job placements or to arrange case management appointments; they may be providing Post Placement Support or chasing up job seekers who have missed appointments; and of course, it is easier for a job seeker not to cooperate with your staff over the phone than it is in person.

Listen to Matt Luttrell’s upbeat and positive approach for staying on topic and getting what you require. Matt will discuss how you can de-escalate difficult conversations in real time and how to increase job seekers’ co-operation while remaining calm.

The webinar will provide attendees with practical ideas to build their confidence and skills and to improve their success rates.

WHAT YOU CAN EXPECT

  • Preparing the call ahead of time to assure the clarity of your message
  • Stress management techniques for centralised contact systems staff
  • De-escalating conversations with angry/agitated/confused job seekers
  • Techniques for sourcing the information from job seekers that providers need
  • After the horse has bolted – engaging and supporting job seekers who independently find work

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services, Matt started his journey in recruitment, ending up in senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion.

Jul
7
Tue
Dealing with Fear and Uncertainty in Others @ On-line broadcast
Jul 7 @ 2:00 pm – 3:00 pm

NESA Webinar

Dealing with Fear and Uncertainty in Others

Tuesday 7 July 2020

2pm AEST (1:30pm SA & NT, and 12 noon in WA)

Target Group

All staff

Summary

With life as we know it being up-ended on a daily basis the fear, anxiety and uncertainty in people is palpable.

This one hour webinar provides participants with practical steps and tools to help identify and address the fear in others.

WHAT YOU CAN EXPECT

Using the DiSC Behavioural Profiling tool as the framework, we will:

  • Explore the Drivers of Behaviour
  • Discover the 4 different types of behaviour
  • Discuss Goal Directed versus Fear Directed Behaviour for each type
  • Learn to identify how each behaviour type expresses their fear
  • Identify practical steps to reduce fear in each type and take proactive steps forward

FACILITATOR

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

Mike Symonds

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last no more than an hour (if we do go over time and you must leave, then you will be sent a link to the recording). Registrants will receive a PDF copy of the presentation and a certificate on completion.

Jul
8
Wed
Planning Pathways to Outcomes @ On-line broadcast
Jul 8 @ 2:00 pm – 3:00 pm

NESA Webinar

Planning Pathways to Outcomes

Wednesday 8 July 2020

2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

Front Line staff…..

Summary

Setting goals and strategies for helping job seekers develop their readiness to take up employment is what our sector is all about. In some instances the strategies will be as simple as targeted marketing of employers. However, for those job seekers who have been out of work for some time or who live in recessed labour markets, a longer term approach needs to be taken to helping those job seekers prepare for work.

WHAT YOU CAN EXPECT to hear about

  • the importance of always having an agenda
  • goal setting with job seekers
  • reverse career planning
  • the action planning process.

FACILITATOR

Rebecca Herbertson - Betterlink

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year  experience working in Employment Services and nine years delivering industry training,

Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.

Jul
9
Thu
Reset your Mindset – Mindfulness @ online broadcast
Jul 9 @ 2:00 pm – 3:00 pm

NESA Webinar

Reset your Mindset – Mindfulness

Thursday 9 July 2020

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All staff

Summary

Mindfulness is the practice of paying attention in the present moment and doing it with non-judgment. Discover Mindfulness strategies that will help you be more effective in your life and at work. Learn about how you can introduce these techniques with your clients and colleagues.

“Regulating the mind is like driving a car and constantly having to shift gears to ever-changing traffic conditions. Mindfulness teaches you to be aware of what mental gear you are in and gives you the skills to disengage and engage when you choose. The practice of mindfulness sharpens your focus so you can do something about your mind being constantly distracted and mentally hijacked.” (Marianne Vicelich, Author & Entrepreneur)

WHAT YOU CAN EXPECT

  • What are the benefits of mindfulness practices
  • Experience a 5-minute guided mindfulness session
  • Simple and effective techniques that will help you more productive at work (and in life)

Expected outcomes

  • Manage negative self-talk and irrational thinking
  • Become more responsive instead of reactive
  • Increase resilience
  • Become less preoccupied with concerns

FACILITATOR

Leonie Lam

Leonie has been practicing yoga and mindfulness techniques for more than 5 years. She is a Mindfulness Leader in an online community of over 3,500 members where she encourages people to practice mindfulness every day.
In addition, Leonie is a recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. She is a qualified Trainer, Speaker, HR Consultant and Career Coach. Leonie uses mindfulness techniques in helping individuals navigate through change and transition in their career.
As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training and coaching programs, where mindfulness techniques is a key component in these programs.
Leonie has a Bachelor of Arts with a major in Psychology, a Master of Commerce with a major in Human Resources and a Certificate IV in Training and Assessment. She also studies Philosophy at the School of Practical Philosophy.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time and is expected to last approximately an hour. Registrants will receive a PDF copy of the presentation and a certificate on completion.

Jul
15
Wed
Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT @ On-line broadcast
Jul 15 @ 2:00 pm – 3:30 pm

NESA Webinar

Redesign Your Client Resumes and Avoid Online Applications Screening Them OUT

Wednesday 15 July 2020

2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

Front Line staff…..

Summary

It is ideal for frontline staff who are advising clients on the application process and what they need to do to avoid being rejected by online application / recruitment databases / HR Software.


Have you and your client ever pulled together a great job application, flicked it off, waited, waited and waited, and received no reply? These days many organisations use HR Software to screen out documents based on formatting, lack of key words and other things that you may not be aware of.

The change from human eyes reviewing the initial application to computer software analysing the application has changed the way successful applications are formatted. This webinar will provide an understanding of those changes and how they are impacting on your clients success.

It will make you look at addressing criteria and your resume templates in a whole new light.

WHAT YOU CAN EXPECT to hear about

  • An understanding of how online applications are processed by screening software – essential to know so your clients aren’t screened out on the first pass
  • The importance of key words in your job seeker’s application – and matching these to the advertisement or industry that they are applying for
  • Formatting and making things pretty – why this doesn’t work with online applications. Fonts to use, and fonts not to use!
  • Keeping it simple – how irrelevant or complex information on your online resume or application can be hurting your client’s chances of ending up on the ‘yes’ list
  • Resume – the do’s and the don’ts, how to address gaps in employment history and how to adapt your resume to specific job applications.
  • The common mistakes that blocks resumes from getting through.

FACILITATOR

Rebecca Herbertson - Betterlink

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year experience working in Employment Services and nine years delivering industry training,

Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than 90 minutes. A PDF copy of the presentation will be distributed to all registrants, and a certificate to attendees.

Jul
17
Fri
Effective Case Management within the Employment Services Sector @ National broadcast
Jul 17 @ 12:00 pm – 1:00 pm

2 part NESA Coaching Program

Effective Case Management within the Employment Services Sector

Friday 17 & 24 July 2020

12 noon (11:30am in SA & NT and 10am in WA)

Target Group

Fontline staff

Summary

Delivery of effective case management is an essential component of the employment services contract delivery. A successful case management framework requires a comprehensive understanding of employment services practices, job seeker barriers and perceptions coupled with a solution-focused, client-centred approach.

WHAT YOU CAN EXPECT

Session one: Effective Case Management – Friday 17 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)

  • Work within the Employment Services
  • Case Management framework Improving participant engagement

Session two: Working with Clients and their Barriers – Friday 24 July 2020 at 12 noon AEST (11:30am SA & NT and 10am WA)

  • Addressing participant barriers and perceptions
  • Strategies to enhance performance levels

Further details

The coaching program aims to help you to understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to engage with clients and to address their barriers within a pragmatic and easy to apply case management framework. Participants are expected to contribute to the discussion and to consider alternative and innovative approaches. The delivery of this coaching program requires ‘learning by doing’, and participants will be encouraged to offer scenarios for discussion.

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years, she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. She is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional and has worked as a psychotherapist in employment services for over 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Jul
20
Mon
Making The Most Of Your Client Hour @ On-line broadcast
Jul 20 @ 2:00 pm – 3:00 pm

NESA Webinar

Making The Most of Your Client Hour

Monday 20 July 2020

2pm AEST (1:30pm SA & NT and 12 noon in WA)

Target Group

Frontline

Summary

Your time with each client is limited and once they leave, you often need to jump to the next task/appointment/urgent message. So it is important that as consultants you get the most out of the time that you do have with your clients.

This session will discuss how you can be effective with your hour, how you and your clients can embrace a “do it now” approach and how your activities can lead to outcomes.

The session will focus on prior preparation, the actual meeting/appointment, action planning and how to follow up effectively. It will look at how you can manage your time during your appointments, and for the rest of your day, to ensure that you are getting the most from your time.

Includes: lots of tips to change how you use your time efficiently.

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CDP Frontline Staff Coaching Program @ Online broadcast
Jul 20 @ 3:30 pm – 5:00 pm

NESA Coaching Program

CDP Frontline Staff Coaching Program

Starts live online on Monday 20 July 2020

3:30pm AEST, 3pm SA & NT, 1:30pm WA

If you would like to register 7 or more people, please contact Max Croft at [email protected]

Summary

In a complicated and constantly changing industry, giving the right support to staff is critical. Our comprehensive nine session CDP Frontline Staff coaching program will help staff understand the industry context and framework that they are working with. The coaching program will comprehensively introduce staff to the programme components, good practice soft skills and a range of strategies so they can work effectively with participants. It will also explore the KPI measures and compliance requirements. In this coaching program you will learn the background policy and build the skills to deliver it. This will be an engaging and entertaining learning experience, and you will come away with some great learning aids.

Each session is expected run for approximately an hour and a half. Each live broadcast will include ample Q&A time. The model of delivery for this coaching program requires learners to “learn by doing”, which is an active learning approach, where learners are expected to contribute to discussions. Once the coaching program has been completed learners will be forward a Certificate of Completion.  

DETAILS

The CDP Frontline Staff Coaching Program will be delivered as nine sessions in three modules. You can choose to register for one or two modules, or register for the total coaching program.

Module One: People and Their Environment
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020

Session 2: Community Engagement – Will look at different approaches of community engagement
Live online Thursday 23 July 2020

Session 3: Initial Interview –  We’ll give you plenty of tips and hints for Building Relationships with your participants
Live online Tuesday 28 July 2020

Session 4: Working With Employers and Marketing Your Participants
Live online Thursday 30 July 2020

 Module Two: Overcoming Barriers and Staying Safe
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020

Session 5: Working with Challenging Behaviours – Explores some best practice models for working with agitated participants
Live online Tuesday 4 August 2020

Session 6: Mental Health Awareness – Hear about different types of mental illness and how, as a ‘first responder’, you can help people who might be struggling
Live online Thursday 6 August 2020

Module Three: The Nuts & Bolts, Reporting and Compliance
Session 1: Introduction to CDP – Brings together frontline CDP staff from around Australia
Live online Monday 20 July 2020

Session 7: JSCI and the Job Plan – Includes getting into sensitive areas around health and other personal circumstances, and best ways to handle those questions
Live online Tuesday 11 August 2020

Session 8: Mutual Obligation and the Compliance Framework – A work through the details
Live online Thursday 13 August 2020

Session 9: Delivering High Quality Activities – It will look at approaches to developing and designing activities
Live online Tuesday 18 August 2020

All sessions broadcast live at 3:30pm AEST, 3pm SA & NT, 1:30pm WA

COST

Module One: People and Their Environment:
One payment for the four part module
NESA members $240pp
Non-members $300pp

Module Two: Overcoming Barriers and Staying Safe:
One payment for the three part module
NESA members $180pp
Non-members $225pp

Module Three: The Nuts & Bolts, Reporting and Compliance:
One payment for the four part module
NESA members $240pp
Non-members $300pp

The total CDP Frontline Staff coaching program (all 9 sessions):
One payment for all 9 sessions
NESA members $500pp
Non-members $600pp

All prices are inclusive of GST

FACILITATOR

Damien Opolski

Many of you will know Damien from his time as the director of the Department’s Learning Centre.  Over the years he’s played a key role in the delivery of both policy and systems information and training.  If you’ve been in the sector for a while you’ve most likely seen him at an information session or heard him via webinar. 

Earlier in his career he spent a number of years on the ‘front line; Damien estimates that he has conducted over 10,000 job seeker interviews and worked with hundreds of employers.

Damien is an excellent communicator, who enjoys interacting and sharing his system expertise with his audience.

Damien has a Bachelor of Economics from Adelaide University, as well as Diplomas in Training and Assessment, and Project Management.  He’s also a qualified Teacher of English to Speakers of Other Languages.”

Damien Opolski

If you would like to register 7 or more people, please contact Max Croft at [email protected]

Jul
22
Wed
Excellence in the Customer Experience @ Online broadcast
Jul 22 @ 2:00 pm – 3:00 pm

NESA Webinar

Excellence in the Customer Experience

Wednesday 22 July 2020

2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

All staffu00a0

Summary

Now that the focus is on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this session you will be given an insight on what better practice in delivering excellent customer service is all about. Join Leonie Lam as she explores excellence in serving your customers: employers and participants.

WHAT YOU CAN EXPECT

  • Building rapport with the customer
  • Creating long-term loyal customers for repeat business
  • Communicating effectively on the phone and / or face-to-face with your customers
  • Being remembered for the quality of your work

FACILITATOR

Leonie Lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.

Jul
27
Mon
Reverse Marketing with Intent webinar @ On-line broadcast
Jul 27 @ 12:00 pm – 1:00 pm

NESA Webinar

Reverse Marketing with Intent webinar

Monday 27 July 2020

12 noon AEST (11:30am SA & NT and 10am in WA)

Target Group

Frontline staff

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority jobactive and DES job seekers into the hidden job market. The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching. So what can you expect? It will cover becoming “one” with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years’ experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.