Apr
2
Tue
Behaviours Required for Effective Coaching @ At Your Desk With a Cuppa
Apr 2 @ 3:00 pm – 4:00 pm

behaviours required for effective coaching

Tuesday 2 April 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
3
Wed
Becoming an Objection Handling Expert: Secrets for Handling Customer Hesitations @ On line at your desk
Apr 3 @ 3:00 pm – 4:00 pm

Becoming an Objection Handling Expert: Secrets for Handling Customer Hesitations

Wednesday 3 April 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

This session focuses on turning customer hesitations into opportunities for successful sales.

Attendees will learn how to view objections as concerns rather than rejections and use active listening, empathy, and product knowledge to address customers’ needs effectively.

Discover practical strategies and real-life success stories that will empower you to transform doubts into approvals and master the art of skilfully handling objections in any sales conversation.

By embracing hesitations and doubts as opportunities rather than blocks and equipping yourself with the effective techniques and strategies this presentation offers, you will be capable of handling any sales conversation and turning them into productive and lucrative interactions.

 

WHAT YOU CAN EXPECT

  • The ‘root causes’ behind every customer objection.
  • Implementation of active listening to handle objections better.
  • Psychology behind customer hesitations and how to turn it around.
  • Strategies for positive reframing of customer objections.
  • Empathetic communication to defuse tough objections.
  • Role of product knowledge in handling objections.
  • Techniques for converting objections into sales opportunities.
  • Importance of patience and persistence in handling customer objections.
  • Proven sales scripts to confidently navigate objections.
  • Case studies showcasing success stories from objection handling.

 

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
4
Thu
Employer Engagement Blueprint Master Class @ Online at your desk
Apr 4 @ 1:00 pm – 4:00 pm

Employer Engagement Blueprint
Master Class

Thursday 4 April 2024

1.00pm - 4.00pm AEDT

PLATFORM: Zoom

TARGET GROUP

Industry staff looking to connect with Employers more efficiently

SUMMARY

Are you feeling frustrated with the lack of employer engagement?
Do you want to develop a better working relationship with your clients and build their trust in your abilities?
Then this is the webinar for you.

WHAT YOU CAN EXPECT

Critical concepts and strategies

Comprehensive “how-to’s”

Practical tools that you can apply immediately to your work situation

Opportunities for feedback on how effectively these are being used

Facilitator

RAIMOND VOLPE

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for 3 hours.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Apr
8
Mon
Engaging the Reluctant Participant and How to Get Them Moving @ At Your Desk With a Cuppa
Apr 8 @ 2:00 pm – 3:00 pm

Engaging the reluctant participant and how to get them moving

Monday 8 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All frontline Staff

SUMMARY

Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.

Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss re-engagement strategies that really work.

WHAT YOU CAN EXPECT

  • Identifying & addressing complex barriers
  • Understanding the reluctant participant
  • Building harmonious and sustainable relationships
  • Moving the reluctant participant towards employment (are we thinking outside of the box?)
  • Change Plan Action (what is it? how does it work?)

Facilitator

leonie lam

Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.

She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.

Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
9
Tue
From Transactions to Trust: Sustaining Long-Term Business Relationships @ On line at your desk
Apr 9 @ 2:00 pm – 3:00 pm

From Transactions to Trust: Sustaining Long-Term Business Relationships

Tuesday 9 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline staff

SUMMARY

In the dynamic world of Employment Services, cultivating and sustaining long term relationships with Partners, Employers and Job Seekers is essential for success.

This presentation delves into the art and science of maintaining enduring business relationships by shifting the focus from mere transactions to building trust and loyalty.

WHAT YOU CAN EXPECT

  • The importance of building long term relationships that support stability, growth and value.
  • The factors that contribute to trust.
  • The key steps to take in building and nurturing trust.
  • How to conduct clear open and transparent communication to maintain loyalty.
  • How to articulate the real Value you can bring to the relationship.

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
10
Wed
Keep your Customers excited just with your attitude @ On line at your desk
Apr 10 @ 2:00 pm – 3:00 pm

Keep your Customers excited just with your attitude

Wednesday 10 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

The Customer Experience is the result of The Customer Service, whether poor or outstanding, it is extremely difficult to master when most customers are not forthcoming with their level of expectation. Therefore, possessing the right Attitude is arguably the most important factor to ensuring we deliver Positive Customer Experiences consistently. We will uncover how you can build the “hype” your customers deserve from you, leaving them with memorable experiences, and always wanting more.

WHAT YOU CAN EXPECT

  • Deepening connection to your Customer Experience scores
  • Understand “The Theme Park” method
  • Finding your inner “Tigger”
  • Use the 3 A’s
  • Strengthening relationships with customers and growing advocacy

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
11
Thu
Case Notes, the Good, the Bad and the Very Good @ Online at your desk
Apr 11 @ 2:00 pm – 3:00 pm

case notes - the good, the bad and the very good

Thursday 11 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Frontline Staff

SUMMARY

Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.

WHAT YOU CAN EXPECT

  • Key components of case notes – what should all case notes have in common?
  • Templates – useful or not? What to be aware of when following your organisations template, if provided.
  • Being objective. Ensuring that case notes are factual.
  • Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
  • If it isn’t noted in the system then it didn’t happen

Facilitator

rebecca herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
15
Mon
Energise and Engage your Remote Team @ Online at your desk
Apr 15 @ 2:00 pm – 3:00 pm

energise and engage your remote team

Monday 15 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

When Covid-19 swept the World, it’s quickly changed how we work. Many businesses are now closing their doors and working remotely. For many staff this was the first time they needed to work from home. This with the added social isolation, people are faced with the struggles of feeling disconnected, disengaged and demotivated.

This webinar provides Managers and Team Leaders with practical tools, activities and routines to help keep staff feeling appreciated, connected and part of the team.

WHAT YOU CAN EXPECT

  • Challenges and Distractions when working remotely
  • Essential elements of staff engagement
  • 4 simple Principles to help boost engagement
  • How to incorporate these Principles into your Leadership
  • Practical activities to help Energize and Engage your remote team

Facilitator

Mike Symonds

With over 15 years experience in ‘Building Stronger Teams, Boosting Staff Engagement and Creating Positive Workplace Cultures’, Mike has worked with some of Australia’s leading businesses. His highly interactive and practical approach is guaranteed to leave you INSPIRED, ENERGIZED and MOTIVATED to implement key learnings straight away!

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
16
Tue
Gamify Your Work Process @ On line at your desk
Apr 16 @ 2:00 pm – 3:00 pm

Gamify Your Work Process

Tuesday 16 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All sector staff

SUMMARY

Sometimes do you wish life was like a video game? Checkpoints, Restarts, Level Ups, Extra Lives, and all of the Coins you can Collect? Well, maybe life can’t be that way, but we can certainly look at our work processes in this way. In this webinar we will look at making work processes fun and engaging, with a little bit of friendly competition, even if it is just with yourself

 

WHAT YOU CAN EXPECT

  • Set Goals (Checkpoints): Define short-term and long-term objectives to guide your progress.
  • Progress Tracking (Scoreboard): Use checklists or progress bars to visualize task completion.
  • Rewards (Coins/Power-ups): Give yourself small rewards and celebrate the wins for meeting goals to stay motivated
  • Level Up: Take stock of task difficulty and new skills learned as you complete objectives.
  • Extra Lives: Allow room for mistakes with ‘do-overs’ to encourage learning and innovation.
  • Friendly Competition: Engage in light competitive activities with peers to boost performance.
  • Scheduled Breaks (Pause/Restarts): Take regular breaks to prevent burnout and maintain productivity.
  • Feedback Loop: Regularly assess and adjust your gamification strategy for continuous improvement.
  • Narrative (Story Mode): Frame tasks as missions within a larger story for added engagement.
  • Social Sharing (Multiplayer): Share progress with others for accountability and support.

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
30
Tue
Accelerate Team Development and Performance @ At Your Desk With a Cuppa
Apr 30 @ 10:00 am – 11:00 am

ACCELERATE TEAM DEVELOPMENT AND PERFORMANCE

10.00am AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

Frontline Staff/Management

SUMMARY

An organisation’s ability to accelerate its performance more quickly than its competitors — is critically dependent on its teams at all levels.
Good teams are twice as likely to exceed expectations. In a study of over 2,000 teams: high-achieving teams reduce costs more quickly, go to market more effectively, and launch products more smoothly. Collaborative work takes up 80% of the average employee’s day and connected teams demonstrate a 21% increase in profitability.


By accelerating team development and performance, companies can produce stronger teams that transform the mindset around the decision-making process leading to high performance.

WHAT YOU CAN EXPECT

What you’ll learn
• What is a high-performance team?
• Defining and building the parameters of high-performance teams for success
• Forming a healthy sense of urgency, adaptability and setting up stable foundations
• The 4 drivers of team influence/performance: Managing, Leading, Coaching and Mentoring
• How to give and receive feedback?
• Extrinsic and intrinsic motivators
• Supporting your team through conflict and pressure
• Supporting your team for learning while instilling team trust and care

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021. Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance. Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry. Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.