NESA Webinar
Dealing with Difficult People
Wednesday 18 September 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you.
WHAT YOU CAN EXPECT
- A winning customer service mindset
- Your professional approach to interacting with others
- Active listening techniques
- Using empathy to build rapport
- Powerful processes to calm and assist a difficult client/customer
- To use the ladder of assertiveness to manage difficult clients
- How to focus on positive outcomes to satisfy your clients
Facilitator
Kevin Kosky
As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling. Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education. Kevin also the teaches business, employability and personal development skills, for both the national and international markets.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
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Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Making the most of your client time - strategies for success
Monday 23 September 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
Your time with each client is limited and once they leave, you often need to jump to the next task/appointment/urgent message. So it is important that as consultants you get the most out of the time that you do have with your clients.
This session will discuss how you can be effective with your time, how you and your clients can embrace a “do it now” approach and how your activities can lead to outcomes.
The session will focus on prior preparation, the actual meeting/appointment, action planning and how to follow up effectively. It will look at how you can manage your time during your appointments, and for the rest of your day, to ensure that you are getting the most from your time.
WHAT YOU CAN EXPECT
Lots of tips to change how you use your time efficiently.
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO she is also a professional member of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
MAKING THE CONNECTION - HOW TO BUILD POSITIVE RELATIONSHIPS (AND MANAGE DIFFICULT ONES)
Tuesday 24 September 2024
10.00am AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
This Webinar explores the role of healthy relationships in maintaining good mental health and wellbeing.
WHAT YOU CAN EXPECT
- Why are healthy relationships important for our mental health and wellbeing?
- What are the main factors that support the development of healthy relationships?
- What are effective ways to deal with conflict and disagreements within relationships?
- What is bullying and how can we deal with it and stop it from occurring?
Facilitator
Troy Macris
Troy is a registered psychologist with over 20 years of experience as a mental health consultant, trainer and counsellor. He has worked in a wide range of community and corporate workplace settings, including local and state government, the education system, health and community services and the private business sector.
Troy’s areas of expertise include:
- Providing individual and group counselling and coaching to employees, managers and teams, particularly in the areas of critical incident response, grief and loss, wellbeing and resilience and organisational change.
- Delivering engaging mental health training and resources on topics such as managing workplace stress, building positive relationships, and mental health first aid.
- Designing and implementing innovative and sustainable projects and programs, which focus on creating mentally healthy working environments and supporting workplace wellbeing.
- Conducting mental health audits and reviews.
- Facilitating change management processes within organisations and teams.
Troy considers it a privilege to work in a field that can have such a transformative effect on people and organisations.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Gender Diversity and Inclusion in the Workplace
Thursday 26 September 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
The LGBTQIA+ and TGD (Trans and Gender Diverse) community are a beautiful part of the fabric of life, and people from this community are also our colleagues, family members, friends and clients. This training has been developed to build your confidence in allyship to members of the LGBTQIA+, Trans and Gender Diverse community seeking support and services. This in turn will cultivate meaningful, respectful and effective communication with your clients. The heart of client facing working environments is communication that feels safe, comfortable and open for all people involved. When we understand, we can connect, and when we connect, we can conquer.
WHAT YOU CAN EXPECT
- What does LGBTQIA+, Trans and Gender Diverse actually mean?
- Why is inclusion important?
- What are pronouns and how do I use them?
- Fighting internalised homophobia, transphobia and bias.
- I want to be kind and respectful to everyone, but I am not confident in my understanding of the LGBTQIA+ community. What if I get it wrong?
- What do I do if I make a mistake?
- How can I be an ally?
Facilitator
Charlie Wan
Charlie is passionate about bridging gaps in communication through reaching common understanding. Bringing an expansive professional background, having worked in the arts industry, event and project management, and being a successful business owner, Charlie brings a grounded and pragmatic approach to training, consultation and engagement. Charlie has always been a proud advocate for marginalised community voices and creating empathetic and culturally informed engagement strategies, communication and business practice.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Engaging the Reluctant Participant and How to Get Them Moving
Tuesday 1 October 2024
2.00pm AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Frontline Staff and Site Managers
SUMMARY
Systematically addressing the reasons that job seekers put forward for not being gainfully employed goes hand in hand with being an Employment Consultant. But what do we do when the problem is much more complex? We need to become more curious about our participants. What are their barriers? How are these barriers affecting the job seeker’s life? How have they tried to address the barriers in the past? To be effective, we must explore, investigate, understand… engage with our participants.
Our webinar is aimed at front line staff and site managers who are experiencing this issue and would like to explore some workable options. It will discuss re-engagement strategies that really work.
WHAT YOU CAN EXPECT
- Identifying & addressing complex barriers
- Understanding the reluctant participant
- Building harmonious and sustainable relationships
- Moving the reluctant participant towards employment (are we thinking outside of the box?)
- Change Plan Action (what is it? how does it work?)
Facilitator
Leonie Lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Maximising Support to those on the Autism Spectrum
Wednesday 2 october 2024
2.00pm AEsT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
People with Autism are often misunderstood, and all too often, not appreciated for the diversity they bring into the world. This session will not only assist you in understanding the impacts of Autism upon a person, but identify any presenting strengths, they bring to the table. You will feel you can provide maximum assistance as required, for the desired vocation and employment outcomes.
This session will equip you with understanding the importance of mental wellness, and the vital contributions we can offer a client in maximizing their employment and vocation pathways.
For our job seekers and ourselves, this means success through an increased engagement towards creating a model and awareness of mental wellness, contributing to positive steps of engagement.
WHAT YOU CAN EXPECT
- Understanding Autism from cause to perspectives to strengths
- Exploring Comorbidity and the impacts upon emotional regulation
- Person Centred approaches in maximizing support outcomes
Facilitator
Jules Haddock
Jules is an expert in the Mental Health industry.
An accomplished conversationalist in mental health education, Jules has an engaging and creative approach in helping communities understand mental illness and how to manage the invisible learning blocks and walls often confronted, in learning expeditions. She takes the myths and fictitious beliefs about mental illness, and weaves participants into developing safe and confident based approaches that can be used in supporting and maximising confidence in “the space” for both teacher and learner.
With gaiety and passion, she introduces us into an awareness of mental health literacy, recovery, and the importance of embracing strength based and person-centred learning for each student.
- Principal Master Mental Health Instructor
- President of Not for Profit Charity Art of the Minds
- REACH Facilitator – Black Dog Institute.
- Practicing Author and Artist.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Understanding the Impacts of Mental Health & Supporting Participants with Referrals
Monday 7 October 2024
2.00pm - 3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
Mental health problems are all too common in our communities, so it is important that we seek to avoid language that could trigger episodes or make matters worse. In addition, front line staff will come across situations where a client needs immediate assistance. This session will also discuss referral pathways and how to motivate participants to connect with supports. The aim of this webinar is to provide you with information so you can feel comfortable about how you respond to a person with a mental health issue. Tune in and listen to Sharon comprehensively discuss and answer your questions on responding to and supporting a person with a mental health condition within a customer services environment.
WHAT YOU CAN EXPECT
- What are Mental Health problems
- Identifying Mental Health concerns
- How to talk about Mental Health
- Referral Pathways
Facilitator
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Unlock potential: Harnessing the Power of Questions
Tuesday 8 October 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Frontline Staff
SUMMARY
In the dynamic and ever-evolving world of Employment Services, the ability to ask the right questions is a transformative skill.
Unlocking Potential: Harnessing the Power of Questions is a presentation that delves into the profound significance of questions and how they serve as tools for exploration, discovery and growth.
WHAT YOU CAN EXPECT
- How questions can help us to acquire new information, deepen our understanding and drive continuous improvement.
- How our questioning can help others improve their own knowledge and understanding.
- How questions are at the heart of problem solving and critical thinking which will support both Job Seekers to and Employers to gain real Value.
- The practical techniques and frameworks for effective questioning.
Who Should
Facilitator
Paul Davenport
Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.
Paul has extensive experience at a senior executive level in the Banking/Finance, Data Analytics and consulting industries. With a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Be Well - 6 Steps to Positive Mental Health
Wednesday 9 October 2024
10.00am AEST
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Staff
SUMMARY
This workshop provides an inspiring introduction to the topic of mental health and an exploration of the most effective ways we can maintain good mental health and deal with stress and challenges.
WHAT YOU CAN EXPECT
While traditional approaches to mental health focus on fixing what is ‘wrong’ with people, BE WELL focuses on nurturing the positive events and influences in people’s lives that promote wellness and resilience.
Facilitator
Troy Macris
Troy is a registered psychologist with over 20 years of experience as a mental health consultant, trainer and counsellor. He has worked in a wide range of community and corporate workplace settings, including local and state government, the education system, health and community services and the private business sector.
Troy’s areas of expertise include:
- Providing individual and group counselling and coaching to employees, managers and teams, particularly in the areas of critical incident response, grief and loss, wellbeing and resilience and organisational change.
- Delivering engaging mental health training and resources on topics such as managing workplace stress, building positive relationships, and mental health first aid.
- Designing and implementing innovative and sustainable projects and programs, which focus on creating mentally healthy working environments and supporting workplace wellbeing.
- Conducting mental health audits and reviews.
- Facilitating change management processes within organisations and teams.
Troy considers it a privilege to work in a field that can have such a transformative effect on people and organisations.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
NESA TRAINING CATALOGUES
NESA Webinar
Establishing a Culture of Accountability and Responsibility for High-Performance Success
Thursday 10 October 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
Managers, Team leader and those aspiring. All other staff are welcome
SUMMARY
In the competitive and fast-paced business world, fostering a culture of accountability and responsibility forms the backbone of high-performing teams and is central to organisational triumph.
Cultivating this company culture ensures that every team member acknowledges their tasks and outcomes, taking personal ownership of their performance, whether successful or otherwise.
This essential ownership fosters operational efficiency, enhances decision-making, and instils a steadfast commitment to fulfilling collective organisational goals.
The goal of this session is to mould a thriving workplace where individual actions contribute significantly to the team’s and the organisation’s shared success.
WHAT YOU CAN EXPECT
- Accountability and responsibility and their impact on high-performance work environments.
- Relationship between accountability, responsibility, and high performance as drivers of organisational success.
- Strategies for creating a culture of accountability to increase productivity.
- Personal ownership’s role in fostering self-responsibility and improving performance.
- How operational efficiency can be enhanced by a culture of accountability
- How a culture of responsibility can improve decision-making processes.
- Strategies to instil shared commitment towards collective organisational goals
- How accountability cultivates cooperation and a strong community within teams.
- Management tools that enhance a culture of responsibility and accountability.
- Business cases merge accountability and responsibility into their cultures, leading to high performance.
Facilitator
Raimond Volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
Employment Services Institute (ESI)
// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.
ESI membership is open to all who work or aspire to work in Employment Services or related sectors.
