Dec
2
Wed
Powerful Interview Strategies @ Online broadcast
Dec 2 @ 3:00 pm – 4:00 pm

NESA Webinar

Powerful Interview Strategies

Wednesday 2 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

Frontline staff

WHAT YOU CAN EXPECT

This upcoming webinar is a must-attend event for frontline staff hear about some Powerful Interview Strategies and how to apply them straight away.

This webinar will explore:

  • Strategies that will help a job seeker build rapport, and to make a lasting impression with the employer at an interview
  • The most important behaviours interviewers are expecting to observe from an interview question
  • How you can fully prepare your job seeker for a job interview that will lead to a job offer

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, her customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.

As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants and a Certificate of attendance for all participants.

Dec
3
Thu
Reverse Marketing with Intent webinar @ On-line broadcast
Dec 3 @ 3:00 pm – 4:00 pm

NESA Webinar

Reverse Marketing with Intent webinar

Thursday 3 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12noon WA)

Target Group

Frontline staff

Summary

In this webinar Matt Luttrell will discuss reverse marketing strategies to place priority job seekers into the hidden job market.

The focus is on making contact with specific employers. It will explore getting the job seeker and employment services practitioners ready to make a reverse marketing call, and how to manage the call including handling objections.

The focus of this webinar is not on vacancy development for job matching.

So what can you expect?

It will cover becoming ‘one with the employer so that we understand the fit with the employee and the new opportunity that presents. Reverse marketing isn’t all about providers getting a placement, it’s much bigger than that! The placement is the result – the real key is understanding what the employer is looking for and matching a strong candidate to an opportunity

WHAT YOU CAN EXPECT

  • Preparation is key
  • Be in a positive mindset
  • What approaches have the best results
  • What to look for, what to listen for
  • What is the best way to respond to objections

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 10 year experience in employment services.

Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.

Dec
7
Mon
Hard Conversations and the Relationship-Building Process @ On-line broadcast
Dec 7 @ 3:00 pm – 4:00 pm

NESA Webinar

Hard Conversations and the relationship-building process

Monday 7 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon in WA)

Target Group

All staff

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular.

Colin will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

FACILITATOR

Dr. Colin Harrison

Colin holds a PhD in Neurocognitive Linguistics, and has 30 years 2019 experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale.

He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. PDF copy of the presentation will be distributed to all registrants, and a certificate for attendees

Dec
8
Tue
Customer Service Excellence @ On line broadcast
Dec 8 @ 2:00 pm – 4:00 pm

NESA Coaching Program

Customer Service Excellence

Tuesday 8 December 2020

Starts at 2.00pm AEDT (1.30pm SA, 1.00pm QLD, 12.30pm NT and 11.00am WA)... finishes at 4.00pm AEDT

Target Group

All staff

Summary

With a focus on engagement, retention and placement through to outcomes; providing exceptional customer service is vital to the business success of employment services. In this two part coaching program you will be given an insight on what better practice in delivering excellent customer service is all about. Join Matt Luttrell as he explores excellence in serving your customers: employers and participants.

It will provide frontline staff and managers with vital strategies and techniques to build client relationships, develop a strong sense of trust, and grow business through good practices.

WHAT YOU CAN EXPECT

part one : A Boost to your Capability : 

 The change to the new customer-focused world
 Practical emotional intelligence tips to engage & retain clients

part two: Develop Attraction & Engagement Strategies : 

 What will attract clients to your service?
 Learn to balance mutual obligation with choice & control – Know what your clients really want
 Change participants’ mindsets without them changing providers

Other

Each webinar session is expected to run for approximately 120 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW
Dec
10
Thu
How to Engage, Sell & Communicate over the Phone @ On line broadcast
Dec 10 @ 3:00 pm – 4:00 pm

NESA Webinar

How to Engage, Sell & Communicate over the Phone

Thursday 10 December 2020

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

All staff

Summary

The phone is a powerful business weapon. Whether it’s for contacting clients or making cold calls to potential employers/ customers, the phone is still the most effective selling tool. Like face-to-face selling, phone conversations allow you to build a connection, answer questions and solve problems instantly. Unlike face-to-face meetings it is harder to establish body language or tone and without those visual cues detrimental mistakes can easily be made.

The great news is with a little practice and the right techniques you can learn all the skills, tips and tricks you need to communicate effectively over the phone and make your calls successful. Raimond Volpe has created a roadmap to help you master the phone and gain a competitive edge.

 

WHAT YOU CAN EXPECT to hear about

  • How to be confident and professional in all your phone calls and voicemail messages
  • How to build trust and a rapport over the phone
  • How to communicate a message that others will clearly understand and remember
  • How to make your prospect or client feel important over the phone
  • How to sell products and services over the phone
  • Tips, tricks and tools for cold calling
  • How to create a framework for your phone sales
  • How to handle confrontation and objections
  • Body language over the phone

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.

Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row

Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants

Dec
14
Mon
6 Step Sales Process for Successful Employer Engagement @ On line broadcast
Dec 14 @ 3:00 pm – 4:00 pm

NESA Webinar

6 Step Sales Process for Successful Employer Engagement

Monday 14 December 2020

3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT and 12 noon WA)

Target Group

All staff

Summary

Put simply, a sales process is a step-by-step roadmap to success. It’s a thought out and strategic template for achieving your business development objectives and replicating an expected level of performance. Using a structured and strong business development process have been proven to outperform competitors that don’t. Implementing a systematic business development process allows you to focus on your performance, ‘job’ generation and employer retention.

WHAT YOU will hear about

  • The tools to build and perfect your sales process
  • The 6 stages of the sales process
  • How to build a strong pipeline
  • How to attract prospects and convert more employers than you thought you could ever handle
  • How to be impactful in both presentations and meetings
  • How to increase employer retention while building strong referral networks

FACILITATOR

Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.

Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row

Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants

Dec
16
Wed
A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews @ On-line broadcast
Dec 16 @ 12:00 pm – 1:00 pm

NESA Webinar

A Unique 8-point strategy for Coaching Job Seekers to Succeed in Job Interviews

Wednesday 16 December 2020

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

Frontline staff

Summary

People rarely receive any positive feedback in their career, what their strengths are and what makes them unique. It is no different for job seekers, but it is important that they have the self-confidence to succeed in their job interviews; if you are to achieve your KPIs in employment outcomes.

WHAT YOU CAN EXPECT

  • A unique 8-point strategy of how you can coach your job seekers to be successful in their job interviews.
  • You will learn how to build their self- confidence.
  • You will learn how to provide sound feedback on their career.
  • You will feel more empowered to coach your job seekers to success with these new strategies.

FACILITATOR

Leonie Lam

Leonie has been recognised for her outstanding facilitation skills, customer service excellence and her genuine interest in helping people and organisations. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
As a Career Coach, she has helped more than 200 people secure employment in Australia. As a Trainer, she is passionate about delivering training to organisations to help individuals and organisations maximise their performance and achieve their strategic objectives. She consistently receives outstanding feedback in her training programs.

Leonie Lam

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.

Dec
18
Fri
Post Placement Support -Is it just a contact call or are we gathering real intelligence ? @ On-line broadcast
Dec 18 @ 12:00 pm – 1:00 pm

NESA Webinar

Post Placement Support -Is it just a contact call or are we gathering real intelligence ?

Friday 18 December 2020

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

Frontline staff

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

WHAT YOU CAN EXPECT

  • Be Prepared – Go in with a plan that is tailored to the employee
  • Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions
  • Communication – How to identify concerns by listening to words and intonation
  • Action Plans – How to record and escalate information to the appropriate person

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 10 year experience in employment services.

Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate for participants.

Jan
19
Tue
Stress Management Techniques @ Online broadcast
Jan 19 @ 12:00 pm – 1:00 pm

NESA Webinar

Stress Management Techniques

Tuesday 19 January 2021

12 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

All staff

Summary

This webinar will help you, your staff and your clients to accept and deal with setbacks; and will better equip you to both handle stress, and to minimise its effects. Useful techniques to share with your participants.

What will be covered

  • What is stress?
  • What does stress do to us ?
  • Identifying and avoiding stressful situations
  • Specific short techniques to manage stress

FACILITATOR

Rebecca Herbertson

Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen year experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients.

Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development.

Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the president of the WA chapter of the Career Development Association of Australia, a Member of the Australian Institute of Company Directors and an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.

NESA Training Partner Rebecca Herbertson

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants.

Jan
20
Wed
6 things to focus on when working with reluctant job seekers @ National broadcast
Jan 20 @ 12:00 pm – 1:00 pm
6 things to focus on when working with reluctant job seekers @ National broadcast

NESA Training Events

WEBINAR

6 things to focus on when working with reluctant job seekers

Wednesday 20 January 2021 at 12.00 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)

Target Group

Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.

WHAT YOU CAN EXPECT

  • Become the anchor for positive placements of job seekers
  • Get clarity on needs/vision by asking the right questions
  • Be authentic in your communication
  • ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
  • Know what is important and deliver on that
  • Build rapport, develop a sense of trust which allows you to positively influence your job seekers

FACILITATOR

Matt Luttrell

With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.

Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. Registrants will receive a PDF copy of the presentation and participants will receive a certificate of attendance.