Jun
2
Thu
Jun 2 @ 2:00 pm – 3:00 pm
Jun
7
Tue
Jun 7 @ 2:00 pm – 3:00 pm
All staff
Active listening is a communication skill, which lets you show your respect, support, and concern for the other person. With Sharon’s 11 listening skills and a little practice, you can increase trust and cooperation between you and the your client.
Hear about the 11 key active listening skills you can use, to help you become a more attentive and effective listener
Sharon Mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for over almost a decade. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
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All frontline staff
Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.
REBECCA HERBERTSON
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
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Aspiring team leaders
Leaders create results and their actions or in-action will significantly influence the performance of a business. Studies show tailored executive coaching and customized transition plans double the likelihood of success.
Yet as many as 83 percent of global leaders think they are unprepared for their new roles.
This presentation will help you understand how to set yourself up to move into a leadership position, and the benefits of having the key leadership skills. It will cover the most important aspects of being a good leader and how to transition effectively into that role
This one hour online webinar session is suitable for anyone working with individuals, business partners, suppliers and teams that want to improve their effectiveness in achieving both personal and business results.
Raimond Volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
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All staff.
We all experience resistance to change. It is our internal psychological reaction to change; and it occurs at a subconscious level. The good news is, we can modify how we respond to resistance, and this can lead to break throughs, like eliminating procrastination, being conscious of avoidance and most importantly, increasing your job seeker cooperation and enthusiasm. Clare will show you how.
Clare Edwards
Clare is a change-maker. She helps organisations to tap into the collective potential of their people so that they can master personal leadership, thrive in change and stay fully engaged.
A passionate storyteller and inspiring speaker, Clare takes her audiences on an experiential journey, leaving them filled with new insights, keen to know more and motivated to change.
Clare’s corporate background spans 2 decades of working in senior management roles with global IT companies, surviving the dot com ‘boom and bust’ of the early millennium and thriving in complex, fast-paced change environments.
Clare makes the complex simple. She has studied neuroleadership extensively and brings theory and concepts to life helping people to uncover the full potential of their amazing brain and its ability to change – without the psychobabble.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
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Frontline Staff
Techniques in using LinkedIn to build stronger relationships with employers and support their employer branding strategies. This will potentially position you as the go to person for their recruitment needs and increase the chances of the jobseeker securing employment.
Tips to help your jobseekers find work and improve their visibility online and build their confidence in their job search.
Online networking strategies to develop the job seeker’s strategic network in a targeted industry.
Discover examples of how it works for:
o A professional in-between jobs,
o A person with a jagged work history,
o A young person looking for an apprenticeship,
o A return to work parent.
LEONIE LAM
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
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NESA is proud to present two action packed days on 9 and 10 June 2022 at the Pullman Hotel in Melbourne and via virtual attendance. Networking drinks will be held on the evening of Thursday the 9th.
Our CEO Forum gives CEOs the opportunity to come together to share thoughts and experiences around transition and the 1 July Workforce Australia implementation. Guest speakers will include Mr Nathan Smythe, Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.
The Practitioners Conference will feature a number of DESE presentations on topics including the latest transition advice, activation in Workforce Australia Services, the Workforce Australia Services Provider Performance Framework and licensing arrangements, and updates on ESS web 2.0 and the Learning Centre. DESE’s presentations will be supported by a booth where providers can discuss the types of things that DESE will track as part of their compliance monitoring. The Conference will also include presentations from some of our partners on strengthening employer engagement, addressing jobseeker barriers through integrating into goals, and the latest research on digitalisation of welfare to work.
For group registrations please contact Prateek Pahwa
at accounts@nesa.com.au
A Range of Sessions and Workshops
Our Practitioners Forum offers a perfect opportunity for your staff to prepare for the challenges and opportunities ahead, with a range of sessions and workshops covering topics including:
• Workforce Australia Transition
• Transition to Work
• Activation and Points Based Activation System (PBAS)
• Provider Performance Framework and Deed Compliance
• Employer Engagement
• ESS Web 2.0
• Best practice client servicing
Deputy Secretary, Employment and National Workforce Group, Department of Education Skills and Employment.
Keynote Speaker
CEO & Founder, Creating New Pathways
Founder & Director,
Prospert Consulting & Training
PULLMAN MELBOURNE, ALBERT PARK
65 Queens Rd, Albert Park VIC 3004
Thursday 9 June 2022
8.30am Registrations Open
5.00pm Forum Closes
Thursday 9 June 2022
Time: 5.00pm - 7.00pm
Friday 10 June 2022
8.00am Registrations Open
9.00am Welcome to Country
5.00pm Conference Close
Presenting a Trade Exhibition stand at our upcoming event will place your organisation in the spotlight of a large and diverse audience.
Showcase your products and services to a national network of employment services providers all in one place!
A Conference is a complicated affair with lots of moving parts. Sponsorship opportunities exist throughout the event. Contact us for more information.
All sector staff
In a competitive market place, the customer experience is vital to the business success of your employment service.
As an individual, if you are friendly and helpful, you are providing an excellent customer experience. But it is often said that we are only as good as our weakest link.
In this session you will be given an insight on what better practice in delivering excellent customer service is all about.
You will discover simple and effective techniques to help you build a stronger connection with your customers and facilitate a 5 star customer service experience. Join Leonie Lam as she explores excellence in serving your customers including both employers and participants.
Leonie lam
Leonie has been recognised as a leader in Career Development, leading and empowering individuals and teams to enhance their performance at work. Leonie is a qualified Trainer, Speaker, HR Consultant and Career Coach. She has previously held Training and HR positions at Westpac, Commonwealth Bank, Veolia Water and Western Sydney University. She is also the Director of a training and coaching business.
In 2017, she was nominated for the Australian Leadership Excellence Awards, where she achieved a place in the category of Owner/Entrepreneur Leader of the Year.
She is passionate about delivering training to help individuals and organisations maximise their performance and make an impact at work. As a Career Coach, she has helped more than 200 people secure employment in Australia. She consistently receives outstanding feedback in her training programs.
Leonie has a Bachelor of Arts, Psychology, a Master of Commerce, Human Resources and a Certificate IV in Training and Assessment
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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It is suitable for people that want to learn the current trends with cold calling, increase contact and success rates over the phone, and improve client engagement.
Telephone cold calling is regarded by many as a sales technique used extensively through the 90’s and beyond by small operators to large global corporations. Learn why it is back, being utilised again and how it is driving incredible results.
The pandemic has accelerated working from home trends and there are more decision-makers than ever sitting in their home office, waiting for your call, with no gatekeepers to stand in your way.
Email, social media, video – these are all great, but the best way to get a prospect’s attention, and hold it, is still through the phone.
This webinar will help you understand when you would utilise cold calling, the current techniques to get results, and the processes to ensure ongoing performance.
Raimond Volpe
Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over 7 international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.
Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.
Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.
Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
All staff
In the past few decades, leading psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems.
This process works for any kind of problem, large or small.
In this 60 minute presentation, HPS founder, Peter Holtmann will give an introduction to the science behind creative problem solving and why it can help both in and out of the workplace.
PETER HOLTMANN
Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.
Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.
His mantra: motivation is everything, passion is essential, commitment is not an option, leadership is an expression of these ingredients.
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
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All staff
When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. The model of delivery for this coaching program requires ‘learning by doing’, an active learning approach, whereby participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.
Session one: Self-management, resilience, and communication & listening skills: Tuesday 21 June 2022 at 2.00pm AEST.
Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others safety: Tuesday 28 June 2022 at 2.00pm AEST.
Linda Pierson
Linda is a highly skilled and well-regarded coach & trainer in the employment services sector. Her coaching, training, management and leadership experience includes seven years as a trainer and ten years in project & senior management roles with Australia Post and Major Change.
Linda’s strengths as a coach come from her diverse lived-experiences and professional qualifications and training. Her passion for helping people and unique skills have seen her deliver the Bounce Program within employment services across the country in face-to-face training rooms and online through virtual classrooms for many years. She is a dynamic change-agent, with a talent for leading people through change with positivity and courage. Her ability to effortlessly and elegantly influence and motivate people to achieve peak performance makes her highly sort-after as a coach. Linda is a member of the International Coaches Guild. She has several qualifications, including Certificate IV in Training and Assessment, NLP, Human Behaviour Profiling (EDISC), and Mental Health First Aid, and she also speaks fluent French.
Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
Are you looking for ways for your staff to develop skills on a regular basis?
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MELBOURNE
Level 2, 20-22 Albert Road
SOUTH MELBOURNE
VIC AUSTRALIA 3205
+61 3 9624 2300
nesa@nesa.com.au
NESA acknowledges Aboriginal and Torres Strait Islander people as the traditional owners of the land throughout Australia and their continuing connection to land and sea. We pay our respects to their culture and to their elders, past, present and emerging.
National Employment Services Association Limited / ACN: 079 065 428 / ABN: 69 079 065 428