NESA Webinar
THE ART OF A QUALITY REFERRAL – ADDRESSING JOB SEEKER BARRIERS
Thursday 28 April 2022
2.00pm AEST (1.30pm SA & NT, and 12 noon WA)
TARGET GROUP
Frontline staff
SUMMARY
Getting help in addressing you job seeker’s barriers, means that you will need to have strong workable relationships with internal and external Allied Health professionals. In this session, Rebecca Herbertson, will take you down the pathway of establishing effective and efficient processes, that will result in a win / win professional relationship, and in better outcomes for your clients.
Please note: This session is about making referrals to support services, rather than employers.
WHAT YOU CAN EXPECT
- Recognising and responding to the needs of the client – it’s easier than you think, but you will need to tick off a few things.
- The process of making a quality referral – Permissions, privacy, keeping ESS happy and other things
- Knowing your support services – where, what for and what you will need to know
- Importance of following up – you will never know if you don’t ask
Facilitator
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311 | EMAIL
EVENT REGISTRATION
NESA PD BOOST SUBSCRIPTION
BOOST YOUR WORKFORCE CAPABILITY
Are you looking for ways for your staff to develop skills on a regular basis?
INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS
