November 27, 2020 @ 3:00 pm – 4:00 pm
Online broadcast
NESA Members $120 , Non members $150 inclusive of GST.
Max Croft

NESA online 2 part Coaching Program

Reflective Practices and Resilience during Change

Part one: Friday 27 November 2020 at 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT & 12 noon WA) Part two: Friday 4 December 2020 at 12 noon AEDT (11.30am in SA, 11.00am in QLD, 10.30am in NT and 9.00am in WA)

Target Group

All front line staff


Many Employment Services sector staff have had to suddenly change their work situations, many working from home, behind locked doors, home-schooling, and in some cases dealing with job loss within the family or households. This has contributed to increasing fear, anxiety, and panic for staff as they struggle to manage uncertainty around these changing circumstances. Bouncing back from difficult experiences is a major contributing factor to achieving job satisfaction during difficult times.

Join Sharon Mamo as she provides you with the tools, techniques, tips and advice to foster self-resilience and self-care.


  • The importance of understanding resilience during the New Norm (and working from home)
  • Learn about job burnout, workplace stress, crises, and vicarious trauma – and the impact of these during working from home or in locked down office
  • Evaluating your feelings, triggers, and characteristics of stress
  • Develop strategies for building and enhancing resilience and well being
  • Cultivating job accountability and motivation to achieve job satisfaction during this period of change
  • Reflect upon own skills and performance
  • Create and commit to a professional self-care plan


Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.


Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

Sharon Mamo new 300x299 - Reflective Practices and Resilience during Change


NESA Member

$ 120
per registrant
  • Prices are inclusive of GST


$ 150
per registrant
  • Prices are inclusive of GST