NESA Webinar
Post Placement Support: Is it just a contact call or are we gathering real intelligence?
Friday 7 February 2020
3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Front line staff
Summary
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise. It is a critical step to ensure we are identifying any red flags that exist in the early stages of employment and acting upon them accordingly. If performed correctly, PPS will be seen as a genuine value-add to your employer’s customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered:
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
- Communication – How to identify concerns by listening to words and intonation
- Action Plans – How to record and escalate information to the appropriate person
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
