February 12, 2021 @ 3:00 pm – 4:00 pm
Online broadcast
NESA Members $120 , Non members $150 inclusive of GST.
Max Croft

NESA online 2 part Coaching Program

Motivating Resistant Job Seekers - Conversations About Change in Employment Services Delivery

Friday 12 & 19 February 2021

Starts 3.00pm AEDT (2.30pm in SA, 2.00pm in QLD, 1.30pm NT and 12 noon WA)

Target Group

All front line staff


Lack of motivation is an increasingly difficult barrier to manage in employment services. The covid-19 pandemic, coupled with existing obstacles is affecting our jobseekers motivation to participate in activities and job search.
Working with resistance can take its toll on staff, it becomes tiresome and frustrating. Resistance can be intermittent or ingrained. This inflexible pattern of relating, perceiving and thinking, requires a different level of investment to get clients engaged, focused and moving into employment.


This 2 part online coaching program will build a framework to engage and motivate resistant clients. It will provide you with the motivational interviewing skills to engage resistant clients, and to inspire motivation and enthusiasm.
Hear about the framework and tools, in order to achieve outcomes and to retain a positive attitude in an ever changing and demanding industry. Focusing on client accountability, the skills will enable you to encourage clients to take personal responsibility whilst stimulating motivation. Instead of struggling when confronted by resistant, you will be able adapt a more constructive method in achieving outcomes.

The coaching program is a necessity for all front line staff and management.

Expected outcomes

  • Understand the reasons for resistance
  • Understand the Stages of Change and how they apply to employment Services
  • Learn motivational interviewing techniques
  • Learn the importance of deliberate and collaborative conversations about change targeted questions to elicit change
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement


Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.


Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for many years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.

Sharon Mamo new 300x299 - Motivating Resistant Job Seekers - Conversations About Change in Employment Services Delivery


NESA Member

$ 120
per registrant
  • Prices are inclusive of GST


$ 150
per registrant
  • Prices are inclusive of GST