July 26, 2019 @ 9:00 am
Melbourne NESA Office
One day workshop NESA Members: 1 – 3 $330*, 4-9 $275*, 10+ $220* * Group bookings must be from the same organisation Non-members: $390 per person All prices are inclusive of GST
Max Croft

NESA Workshop

Motivating Resistant Clients

NESA Melbourne office

Friday 26 July 2019

Tea & Coffee at 9am, for a 9:30am sharp commencement. Finishes around 4:30pm

Target Group

All staff 


Resistant clients require a different level of investment to get them motivated and change their mindsets. Specifically designed for the employment services sector, this workshop takes a close look at why clients may be resistant, reluctant or suspicious.

This one-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding and sustainable results. Focusing on client accountability, the skills learnt will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adopt a more constructive method to achieving outcomes.

Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages the client’s own personal motivations as a means to change their behaviour. The practitioner seeks to elicit “change talk” (participant-initiated discussion about the idea of changing), utilising the Stages of Change Model. A client’s readiness for change may be assessed and Motivational Interviewing can be provided to suit the client’s stage of change.

This workshop allows participants to:

  • Identify resistant clients
  • Understand the reasons for reluctance, including complex barriers
  • Learn the importance of deliberate and collaborative conversations about change using the Stages of Change model.
  • Learn Motivational Interviewing techniques for employment services
  • Learn effective ways to resolve discrepancy and ambivalence
  • Acquire skills in effective goal setting and change measurement
  • Learn skills to apply a solution-focused problem solving approach


Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy

Sharon Mamo new 300x299 - Motivating Resistant Clients


NESA Member

$ 330 1 - 3 registrants
  • Prices are inclusive of GST

NESA Member

$ 275 4 - 9 registrants
  • Prices are inclusive of GST

NESA Member

$ 220 10 plus registrants
  • Prices are inclusive of GST


$ 390 per registrant
  • Prices are inclusive of GST


You will learn new strategies and skills to motivate resistant clients, acquired and practiced in a role-play environment All participants will be emailed a Certificate of Attendance after completion. This workshop can be delivered in-house, where it will be contextualised to reflect your organisational procedures and systems.