Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.