September 6, 2018 @ 9:30 am – 9:30 am
Melbourne NESA Office
NESA Members: 1 – 3 $300, 4-9 $250, 10+ $200 (Members must be from the same organisation) & Non-members: $375 per person. Prices are GST inclusive
Max Croft
03 96242311

NESA Training Events


Motivating Resistant Clients

Melbourne | Thursday 6 September 2018 | Starts 9.30am sharp

Target Group

This workshop suits frontline staff, especially employment consultants, team leaders and executive staff ; working in the employment services sector


Resistant clients require a different level of investment to get them motivated and change their mindsets. This workshop takes a close look at why clients may be resistant, reluctant or suspicious. This 1-day workshop provides employment consultants and practitioners with the skills to positively engage mandated clients and develop workable relationships. It will enable practitioners to confidently deliver effective services and achieve outstanding & sustainable results. Focusing on client accountability, the skills learned will enable consultants to encourage clients to take personal responsibility whilst creating motivation. Instead of struggling when confronted by resistant clients, practitioners can adapt a more constructive method to achieving outcomes. Motivational Interviewing (MI) is a communication method intended to move a person toward change, focusing on exploring and resolving ambivalence as a key to eliciting that change. MI facilitates and engages intrinsic motivation within the client to change behaviour. The practitioner seeks to elicit “change talk” (participant initiating discussion about the idea of changing). A client’s readiness for change may be assessed and Motivational Interviewing provided to suit the clients stage of change. This one-day workshop has been designed to build a framework to engage and motivate resistant clients. The aim of the workshop is to provide staff with the skills to engage reluctant clients, utilising the Stages of Change Model and Motivational Interviewing skills to inspire motivation and enthusiasm.

What is being covered

Identify resistant clients
Understand the reasons for reluctance, including complex barriers
Learn the importance of deliberate and collaborative conversations about change using the Stages of Change Model
Learn motivational interviewing techniques for Employment Services
Learn effective ways to resolve discrepancy and ambivalence
Acquire skills in effective goal setting and change measurement
Learn skills to apply a solution focused, problem solving approach


Sharon Mamo

Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down to earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in Employment Services for 8 years. As an expert in encouraging mandated and resistant clients to change, she keynotes at National Conferences on topics of Behavioural Change, AOD, Mental Health and Neuropsychotherapy.


NESA Member

$ 300 1 - 3 registrants
  • Prices are inclusive of GST

NESA Member

$ 250 4 - 9 registrants
  • Prices are inclusive of GST

NESA Member

$ 200 10 plus registrants
  • Prices are inclusive of GST


$ 375 per registrant
  • Prices are inclusive of GST


At the end of the workshop participants will receive a Certificate of Attendance.