NESA Webinar
Managing Unconscious Bias
Friday 27 August 2021
12 noon AEST (11.30am SA & NT, and 10.00am WA)
EVENT REGISTRATION
TARGET GROUP
All staff
SUMMARY
The purpose of this webinar is to raise awareness of unconscious bias and its impact on client engagement. It will examine the unconscious and conscious bias and the role it plays in a workplace. The aim is to leave you with information for further building an inclusive positive customer experience.
WHAT YOU CAN EXPECT to hear about
- The link between unconscious bias and inclusion, and its impact on client engagement
- The prevalence, the impact of bias and taking action to reduce bias in your work life
- Identify techniques to reduce bias
Facilitator
Sharon mamo
Sharon is a qualified human services program designer and lecturer with many years of experience in Human Resources. For the last 5 years she has focused on researching and working with disengaged job seekers and their complex needs. Sharon combines clinical psychotherapy and professionalism with a natural and down-to-earth approach. Sharon is a qualified Drug and Alcohol Facilitator, Psychotherapist & Social Sciences Professional. She has worked as a psychotherapist in employment services for almost 10 years.
As an expert in encouraging mandated and resistant clients to change, she keynotes at national conferences on topics of behavioural change, AOD, mental health and neuropsychotherapy.
cost
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
