When:
June 6, 2019 @ 2:00 pm – 3:00 pm
2019-06-06T14:00:00+10:00
2019-06-06T15:00:00+10:00
Where:
National broadcast
Cost:
NESA members $120 and non-members $150 (inclusive of GST) per registrant.
Contact:
Max Croft
0396242311

2 part NESA Coaching Program

Managing Challenging and Aggressive Client Behaviour

Thursday 6 June 2019

2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Team leaders, managers, all frontline staff

Summary

When working with people from different walks of life on a daily basis, and often requesting them to undertake activities they may not be enthusiastic about, some level of challenging behaviour is inevitable. This is a two session on line coaching program designed to build skills in dealing effectively with challenging behaviour from an employment service industry perspective.
The coaching program aims to provide you with all the skills to help you understand and deal with the challenges of a modern-day client-centred employment service. Participants will acquire knowledge on how to enhance their communication techniques and to avoid conflict in the workplace. Participants are expected to contribute to the discussion of techniques and to consider alternative and innovative approaches.

WHAT YOU CAN EXPECT

Session one: Self-management, resilience, and communication & listening skills: Thursday 6 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)

 Understand the principles of how to self-manage and remain resilient in confronting situations.
 How to maintain safe limits and set client expectations.
 Understand how good communication can influence people.
 Learn how to develop effective listening skills and assist clients to develop new skills in communication

Session two: Barriers and limiting client behaviour, responding effectively, and maintaining personal and others’ safety: Thursday 13 June 2019 at 2pm AEST (1:30pn in SA & NT and 12 noon in WA)

 Understand the barriers to effective communication and how to maintain limits on client behaviour
 How to recognise and deal with clients effectively when you feel like you are being provoked.
 Have opportunities through case examples to link theory to practice and application for a safe environment.

FACILITATOR

Nicole Roy

Nicole has a Masters in Human Services, and specialises in psychology and rehabilitation counselling. She is a member of the Australian Society of Rehabilitation Counsellors (ASORC) and has extensive experience within employment and occupational counselling settings, as well as 20 years of experience in health education, stress and wellbeing management.
Nicole’s areas of specialisation include working with clients with complex mental health issues, crisis intervention for clients and staff, staff and client training for Employment Services, staff peer supervision and counselling, employment assistance counselling and management support.

COST

NESA Member

$ 120
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 150
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW