NESA on-line 3 part Coaching Program
jobactive Employment Consultant Induction
Thursday 12 September 2019
Starts 2pm AEST (1:30pm SA & NT and 12 noon in WA)
In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs.
WHAT YOU CAN EXPECT
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 12 September 2019 at 2pm AEST)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 19 September 2019 at 2pm AEST)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 26 September 2019 at 2pm AEST)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.
A PDF copy of the presentation will be distributed to all registrants.
Once the series has been completed, participants will receive a Certificate of Completion.
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.
Prices are inclusive of GST
Prices are inclusive of GST