November 15, 2019 @ 3:00 pm – 4:30 pm
National broadcast
NESA members $180 and non-members $225 (inclusive of GST) per registrant.
Max Croft

NESA on-line 3 part Coaching Program

jobactive Employment Consultant Induction

Starts Friday 15 November 2019

Starts 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon in WA)

Target Group

Frontline staff


In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our Employment Services Industry jobactive Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working in. This will help you to retain staff and to avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our jobactive Employment Consultant Induction coaching program has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the good practice soft skills essential to an effective and efficient employment services delivery. The webinars will take participants through a range of strategies, while also touching on KPI measures and compliance requirements. The model of delivery for this coaching program requires learners to “learn by doing”. Our training is operational and complimentary to your internal induction programs.


WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Friday 15 November 2019 at 3pm AEDT)

  • Brief introduction to the industry
  • Consultants’ “tools of the trade”
  • Negotiation strategies
  • Creating behavioural change
  • Effective questioning strategies
  • Strategies for client cohorts
  • Effective interviewing
  • Working with resistance

    Activity: Segment your caseload into industry and client cohort groups

WEBINAR 2 – Service Delivery (Broadcasts on Tuesday 19 November 2019 at 1pm AEDT)

  • Case management strategies to meet KPI’s
  • Case noting strategies
  • Creating effective Job Plans
  • Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
  • Effective diary management
  • Activity management
  • Client marketing strategies
  • Proof of service
  • Resume building

Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement

WEBINAR 3 – Outcomes Requirements (Broadcasts on Tuesday 26 November 2019 at 3pm AEDT)

  • Post placement support process
  • Outcome cycle
  • Evidence collection
  • Strategies for when placements fail
  • Strategies to ensure clients declare income
  • Technology to support the job seeker and employer
  • Workplace modification


Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.


John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds.

Headshot 278x300 - jobactive Employment Consultant Induction


NESA Member

$ 180
per registrant
  • Prices are inclusive of GST


$ 225
per registrant
  • Prices are inclusive of GST