NESA Webinar
Increase Your Employer Engagement Through The Art Of Questioning
Thursday 17 September 2020
11.00am AEST (10.30am in SA & NT and 9.00am in WA)
Target Group
All staff
Summary
Asking the right questions not only allows you to discover your clients’ needs and how you can service them, but shows professionalism and builds trust. It’s not uncommon to second guess the questions we ask, however if we use a strategic and planned approach to questioning we can create a much more valuable conversation that allows the respondent to expand, explain and add value.
WHAT YOU CAN EXPECT
- The importance of questioning to build relationships and trust
- Words that kill a relationship
- The tried, trusted & proven “funnelling technique”
- 6 core needs and why they are important
- The “Why Principle”
- Elements of personal communication
- Questioning for different modalities
- Handling objections
FACILITATOR
Raimond Volpe
Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in 5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row
Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.
