March 24, 2020 @ 2:00 pm – 3:00 pm
On line broadcast
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Max Croft
03 9624 2311

NESA Webinar

Increase Your Employer Engagement Through The Art Of Questioning

Tuesday 24 March 2020

2pm AEDT (1:30pm in SA, 1pm in QLD, 12:30pm in NT and 11am in WA)

Target Group

Frontline staff


Asking the right questions not only allows you to discover your clients’ needs and how you can service them, but shows professionalism and builds trust. It’s not uncommon to second guess the questions we ask, however if we use a strategic and planned approach to questioning we can create a much more valuable conversation that allows the respondent to expand, explain and add value.


  • The importance of questioning to build relationships and trust
  • Words that kill a relationship
  • The tried, trusted & proven “funnelling technique”
  • 6 core needs and why they are important
  • The “Why Principle”
  • Elements of personal communication
  • Questioning for different modalities
  • Handling objections


Raimond Volpe

Raimond is an established and experienced Sales Trainer. He has over 25 years’ sales experience in the finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.
Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.
Raimond is an International Best Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries. Following that, it was number #1 in Australia in the Self Help Category for many months in a row. Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe 300x300 - Increase Your Employer Engagement Through The Art Of Questioning


NESA Member

$ 60
per registrant
  • Prices are inclusive of GST


$ 75
per registrant
  • Prices are inclusive of GST


This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants and a certificate to participants.