April 14, 2021 @ 12:00 pm – 1:00 pm
On line broadcast
The cost to attend this webinar is $60 for NESA members or $75 for non-members (including GST) per registrant.
Max Croft
03 9624 2311

NESA Webinar

How to Create More Impact by Learning Assertiveness

Wednesday 14 April 2021

12 noon AEST (11.30am SA & NT and 10.00 in WA).

Target Group

All staff


Assertiveness can help you control stress and anger and improve your coping skills.

Assertiveness can help you express yourself effectively and stand up for your point of view while also respecting others’ rights and beliefs. Being assertive can also help boost your self-esteem and earn the respect of others.
Regardless of the industry or organisation you work, every workplace has the same issues in common. Each office will have its fair share of imperious managers, bossy co-workers, forceful clients, or a difficult team member. The one way to effectively and respectfully to stand up to them is to be assertive. This one skill can boost your self-esteem, and positively impact your workplace achievement and personal happiness.

This webinar will explore how to quickly build up your assertiveness skills.


  • Typically, you will find people with these four communication styles in any workplace
  • How to gain respect with strategic language and without being a bully
  • Framing phrases to become assertive
  • How to speak up for yourself and learn your range
  • You will be able to learn your triggers, set boundaries, and control emotions
  • How to have the confidence to ask for what you want
  • The three Cs of assertive communication
  • Using words, tone, and body language to be more assertive
  • Dealing with angry clients and coming out on top
  • Delivering and packaging up a combative message to get a great result
  • How staff can be assertive without being rude
  • What are two signs of an assertive personality
  • How to say no to a request
  • Changing the way you are thinking and become more assertive
  • How your upbringing may have affected your level of assertiveness
  • Disagreement and differences do not need to be a bad thing
  • Why research shows that women are more agreeable than men
  • How to stand up for yourself
  • Learning to feel confident and making others feel confident
  • Body language to be assertive


Raimond Volpe

Raimond Volpe is an established and experienced Sales Trainer. He has over 25 years sales experience in finance, recruitment and pharmaceutical industries. He was the #1 BDM at Toll People for two years in a row, winning the National Finance Industries, BDM of the Year Award. Prior to sales, he was the director of Five Finance, a mortgage broking and insurance company that won many awards including the Allianz & Tower Finance Broker Company of the Year Award in 2007.

Mindset plays a big part in Raimond’s sales training, as the right attitude is an integral part in a successful sales process.

Raimond is an International Best Selling Author in the Self-Help industry, with his book ‘Success For Living’ . Shortly after it’s release, it became an international bestseller in x5 countries. Since then, it has been number #1 in Australia in the Self Help Category for many months in a row.

Raimond believes that with a solid sales process, winning attitude and advanced selling skills, excellence can be achieved in any industry.

Raimond Volpe 300x300 - How to Create More Impact by Learning Assertiveness


NESA Member

$ 60
per registrant
  • Prices are inclusive of GST


$ 75
per registrant
  • Prices are inclusive of GST


This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate of attendance for all participants