When:
August 13, 2018 @ 2:00 pm – 3:00 pm
2018-08-13T14:00:00+10:00
2018-08-13T15:00:00+10:00
Where:
National broadcast
Cost:
NESA members $60 and Non members $75 (inclusive of GST)
Contact:
Max Croft
03 96242311

NESA Training Events

WEBINAR

Hard Conversations and the Relationship-Building Process

Monday 13 August 2018    |    2pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

All frontline staff & site managers

Summary

Hard or confrontational conversations are an inevitable part of the job of a front line employment services consultant, and are a critical moment in the relationship-building process. Getting these exchanges right is very important. Getting them wrong is unfortunately very easy.

Join NESA’s Policy and Communications Officer,  Dr. Colin Harrison, as he explores the key issues underlying effective verbal communication in general, and in confrontational situations in particular. 

 Understanding these things will position you better to deal with hard conversations in a way that allows you to remain calm and focussed. You should come away with strategies to put into place to improve your communicative behaviour, which will have a positive effect on your professional environment, your own peace of mind, and your effectiveness as a front line consultant.

we will explore

  • How meaning works (you might be surprised!)
  • Communicative styles and their utility
  • The fight or flight response and how to manage it
  • The importance of altercentrism
  • Speaking with your ears (active listening strategies)

FACILITATOR

Dr. Colin Harrison

Dr. Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and is a Maître de Conférences with the French Éducation Nationale. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. After the webinar finishes, registrants will receive a Certificate of Participation as well as a PDF copy of the presentation itself which can be used as a future resource.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL