Session 1 – How to get your staff meeting their KPI's (Broadcasts on Tuesday 30 October 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Tuning into staff motivations  Developing key team and individual expectations  Moving their comfort zone into the learning zone  Developing and monitoring key lead indicators  Training and continuous improvement  Strong staff review process  Working effectively with office politics  Engaging and improving underachieving staff  Changing negative team behaviours  Mixing it up

Session 2 – What is change management? (Broadcasts on Wednesday 7 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)

 Team planning  Implementing change effectively and quickly  Managing change with your team  What is risk?  Types of risk  Processes around risk management  Managing job seeker attendance  Implementing service delivery and contract commitments efficiently  Tracking budgets  Other performance drivers  Work information flows and processes

Session 3 –DES 2018 Performance management drivers (Broadcasts on Wednesday 14 November 2018 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

 Outcome cycle  Work information flows and processes  Strong process for maximising placement and outcome performance  Tools for monitoring your activity management for performance increase  How to inspect what you expect  How to make great performance ideas accountable  Key “fast meeting ideas” for results  ESCN/Click Reports  Getting the most from your 3rd party software