NESA Webinar
Emotional Intelligence, Building Rapport and Resilience
Wednesday 15 January 2020
3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
Target Group
All staff
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This workshop will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Learning Outcomes
- Emotional Intelligence Tips
- Greater Insight Into Understanding Others
- Strategies of Building Rapport
- Developing Resilience
- Influencing Power.
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
