When:
August 6, 2020 @ 2:00 pm – 3:00 pm
2020-08-06T14:00:00+10:00
2020-08-06T15:00:00+10:00
Where:
On-line broadcast
Cost:
NESA members $60 (inclusive of GST) per registrant Non-members $75 (inclusive of GST) per registrant
Contact:
Max Croft
03 9624 2311

NESA Webinar

Emotional Intelligence, Building Rapport and Resilience webinar

Thursday 6 August 2020

2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

All staff

Summary

When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.

This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with job seekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.

It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.

Expected outcomes

  • Emotional Intelligence Tips;
  • Understanding Others;
  • Building Rapport;
  • Developing Resilience;
  • Influencing Power.

FACILITATOR

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Matt Luttrell 254x300 - Emotional Intelligence, Building Rapport and Resilience

COST

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

Non-member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrant, and certificates for participants.