October 4, 2019 @ 2:00 pm – 3:30 pm
National broadcast
NESA members $180 and non-members $225 (inclusive of GST) per registrant.
Max Croft

NESA on-line 3 part coaching Program

DES Employment Consultant Induction

Friday 4 October 2019

Starts 2pm AEST (1:30pm SA & NT and 12 noon WA)

Target Group

Frontline staff


Do you have new staff commencing? Then consider making this part of your internal induction process.

In a complicated and constantly changing industry, giving the right support to new staff is critical so they can hit the ground running and avoid feeling overwhelmed. Our DES Employment Consultant Induction series can help them feel comfortable and understand the industry context and framework that they are now working with. It will help you to retain staff and avoid having to go through the costly recruitment process again. Our aim is to assist them to settle in quickly and become productive as soon as they can. The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).

Our Employment Consultant Induction coaching program has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programs.


Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Friday 4 October 2019 at 2pm AEST (1:30pm SA & NT and 12noon WA)

  • Brief history of employment services
  • Role of the consultant
  • Contract and service delivery
  • DES contract KPI’s and remaining compliant
  • Managing participant expectations
  • Core servicing steps
  • Social security law
  • Consultant tools of the trade
  • Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Friday 11 October 2019 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Activity discussion
  • Case management planning skills to meet KPI
  • Participant centred servicing
  • Case note structure and strategies
  • Creating effective Job Plans
  • Resume building
  • Challenges to employment

Activity: Research the National Disability Service Standards – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Thursday 17 October 2019 at 3pm AEDT (2:30pm SA, 2pm QLD, 1:30pm NT and 12noon WA)

  • Activity discussion
  • Lifestyle adjustment
  • DES Post Placement Support process and strategies for when placements fall over
  • Engaging stake holders
  • DES Outcome cycle
  • Ongoing support
  • Work Assist
  • Individual rights


Each webinar session is expected to run for approximately 90 minutes including ample Q&A and discussion time.

A PDF copy of the presentation will be distributed to all registrants.

Once the series has been completed, participants will receive a Certificate of Completion.


John Francis

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. John has developed outstanding communication skills and is experienced in mentoring newer members of staff in their ongoing professional development; including delivering the training and assessing for the Certificate III and IV Employment Services internally. John has very strong employment services networks and has a track record in nurturing and maintaining relationships with service participants and colleagues of all backgrounds

Headshot 278x300 - DES Employment Consultant Induction


NESA Member

$ 180
per registrant
  • Prices are inclusive of GST


$ 225
per registrant
  • Prices are inclusive of GST