When:
April 5, 2018 @ 2:00 pm – 3:30 pm
2018-04-05T14:00:00+10:00
2018-04-05T15:30:00+10:00
Where:
ONLINE
Cost:
Cost for NESA members $180 and non-members $225 (inclusive of GST) per registrant. One payment for the 3 part series.
Contact:
Max Croft
+61 3 9624 2311

NESA Training Events

3 PART COACHING PROGRAMME

DES Employment Consultant Induction

Thursday 5 April 2018 | 2.00pm AEST (1:30pm in SA & NT and 12 noon in WA)

Target Group

Designed for Employment Consultants / Case Managers

Summary

Our Employment Consultant Induction coaching programme has a focus on the DES core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.

Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.

Session 1 – Introduction, KPI and meeting expectations (Broadcasts on Thursday 5 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Brief history of employment services
 Role of the consultant
 Contract and service delivery
 DES contract KPI’s and remaining compliant
 Managing participant expectations
 Core servicing steps
 Social security law
 Consultant tools of the trade
 Appointment management

Activity: Segment your caseload into industry and client cohort groups

Session 2 – Working with participants (Broadcasts on Thursday 12 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Activity discussion
 Case management planning skills to meet KPI
 Participant centred servicing.
 Case note structure and strategies
 Creating effective Job Plans
 Resume building
 Challenges to employment

Activity: Research the Disability Service Standards and Principles – what are they?

Session 3 – Wrap around serving your participants (Broadcasts on Thursday 19 April 2018 at 2pm AEST (1:30pm in SA & NT and 12 noon in WA)

 Activity discussion
 Lifestyle adjustment
 DES Post Placement Support process and strategies for when placements fall over
 Engaging stake holders
 DES Outcome cycle
 Ongoing support
 Job in jeopardy
 Individual rights

FACILITATOR

John Francis (Controlled Chaos)

Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success. … READ MORE

Headshot 278x300 - DES Employment Consultant Induction coaching programme (3 part series)

COST

NESA Member

$ 180
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

Non-member

$ 225
00
per registrant
  • Prices are inclusive of GST
  • One payment for the 3 part series
REGISTER NOW

OTHER

Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL