NESA Training Events
WORKSHOP
DES 2018 Engagement and Retention Skills
Melbourne | Monday 25 June 2018 | Starts 9.30am sharp
DETAILS
DATE: Monday 25 June 2018
TIME: 9am, for 9:30am start. Finished by 4:30pm
LOCATION: Central location Melbourne
Target Group
Team Leaders, Managers, all frontline staff
Summary
The DES sector is about to experience the biggest shift in service delivery since its inception – the service offered by frontline staff will change from a participation model to a customer-centred model.
To support your staff in the transition to DES 2018 and the new client-focused environment, NESA has engaged with BOUNCE consultancy to develop and deliver this workshop.
This one day workshop will give employment services operational staff and their managers best practice strategies and techniques that they will be able to implement on a daily basis.
Topics being covered
A BOOST TO YOUR CAPABILITY
- The change to the new customer-focussed world
- Practical emotional intelligence tips to engage & retain clients
DEVELOP ATTRACTION & ENGAGEMENT STRATEGIES
- What will attract clients to your service?
- Learn to balance mutual obligation with choice & control – Know what your clients really want
TRANSFORM YOUR SERVICE DELIVERY MODEL
- Refine your service delivery
- Be competitive in the new world
- Change participants’ mindsets without them changing providers
FACILITATOR
Matt Luttrell
Matt Luttrell has over 15 years’ management experience that includes many years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
COST
OTHER
All participants that complete workshop will receive a Certificate of Completion and leave with a comprehensive Professional Training workbook
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
