When:
July 9, 2021 @ 2:00 pm – 3:00 pm
2021-07-09T14:00:00+10:00
2021-07-09T15:00:00+10:00
Where:
On line
Cost:
Cost for NESA members $60 and non-members $75 (inclusive of GST) per registrant. One payment for the three part series.
Contact:
Max Croft
0403055460

Dealing with Difficult Customers / Clients

Friday 9 July 2021

2.00pm AEST (1.30pm SA & NT and 12 noon in WA)

EVENT REGISTRATION

MEMBERS AND NON MEMBERS

CVGT Logo 300x101 - Dealing with Difficult Customers / Clients

CVGT STAFF ONLY

Global Skills Logo - Dealing with Difficult Customers / Clients

GLOBAL SKILLS STAFF ONLY

My Pathways 2021 300x122 - Dealing with Difficult Customers / Clients

MY PATHWAY STAFF ONLY

WISEEmployment 300x197 - Dealing with Difficult Customers / Clients

WISE STAFF ONLY

Workways 1 - Dealing with Difficult Customers / Clients

WORKWAYS STAFF ONLY

TARGET GROUP

All staff

SUMMARY

Managing difficult customers and clients can be a challenging part of any job role, but it doesn’t have to be. Learning the right skills to manage those difficult interactions will empower you to handle them better.
You will learn to reduce the stress of those situations, and to produce positive outcomes. You’ll also learn an effective and professional process to manage clients or customers that won’t co-operate with you

YOU WILL LEARN

  • A winning customer service mindset
  • Your professional approach to interacting with others
  • Active listening techniques
  • Using empathy to build rapport
  • Powerful processes to calm and assist a difficult client/customer
  • To use the ladder of assertiveness to manage difficult clients
  • How to focus on positive outcomes to satisfy your clients

Facilitator

KEVIN KOSKY

As an award winning speaker and business skills trainer, Kevin utilises his experience from the entertainment industry to present interactive and engaging training sessions. Kevin is passionate about personal empowerment and business improvement, which he believes go hand in hand to produce successful results. Currently Kevin is the sales and business skills trainer working for Dynamo Selling.

Kevin launched and operated a number of different businesses over a 30 year period in a variety of industries including: entertainment, hospitality, internet applications, building maintenance, garden and nursery, supply chain, self-storage, RTO accredited training, and corporate education.

Kevin also the teaches business, employability and personal development skills, for both the national and international markets.

Kevin Kosky 205x300 - Dealing with Difficult Customers / Clients

cost

NESA Member

$ 60
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

Registrants will receive a PDF copy of the presentation, and participants a certificate

CONTACT US

For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311  |  EMAIL