When:
September 9, 2022 @ 2:00 pm – 3:00 pm
2022-09-09T14:00:00+10:00
2022-09-09T15:00:00+10:00

CUSTOMER VALUE

ONLINE | 3 PARTS

Friday 9 and Thursday 22 and 29 September 2022

2.00PM AEST (1.30PM SA & NT, AND 12 NOON WA)

TARGET GROUP

All Staff

SUMMARY

FRI 9 SEP 22
Session 1: Improved Performance Through Better Transitioning

“It’s not just what you do – it’s what you do in between what you do – that really matters”

In this webinar, we will explore how we are required to consistently move from one task to another and the impact that a poor ‘transition’ has on both our effectiveness and our wellbeing.

After this webinar, you will be able to embed some simple strategies to effectively manage the multitude of tasks to effectively perform in the Employment Services Sector

What you can expect:

  • Understand how our hectic schedules reduce our performance and motivation.
  • Understand how this is impacting our working and personal life
  • Explore ways to transition from one task to another more effectively
  • Apply this approach to the Employment Services sector.

THURS 22 SEPT 2022
Session 2: Ensuring a Positive Customer Experience with Every Engagement

“It can take months to find a customer …. and seconds to lose one!”

Explore how delivering Customer Value drives an excellent Customer Experience and understand ‘what is Customer Value’.

After this webinar you will be able articulate the Value you can deliver to your customers and ensure that the client receives a positive Customer Experience with every engagement.

What you can expect:

  • Who are your customers?
  • We often here about it – but what is Customer Value?
  • Why is delivering Customer Value so important?
  • How do we know what a customer actually values?
  • What should Customer Value look like in the Employment Services sector
  • What should they experience when they walk into your site?

THURS 29 SEPT 2022
Session 3: The Insights Required to Deliver Customer Value

“It can take months to find a customer …. and seconds to lose one!”

In this webinar we will explore what you need to know to ensure that you consistently deliver real Customer Value – ensuring that the Customer Experience is optimised.

After this webinar, you will be able to build a list of the things you need to know to consistently deliver real Customer Value and ensure a positive Customer Experience.

What you can expect:

  • Understand the relationship between Insight and Customer Value.
  • Explore the Insights that apply to the Employment Services sector.
  • Identify ways in which you can gather that Insight.
  • Consider the importance of Insightful conversations.

Facilitator

Paul Davenport 

Paul has extensive experience at a senior executive level in the Banking/Finance, Data Analytics and consulting industries. With a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.
Paul Davenport Headshot Blue Circle 300x300 - Customer Value

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 270
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

Each webinar session is expected to run for approximately 60 minutes including ample Q&A and discussion time. A PDF copy of the presentation will be distributed to all registrants. Once the series has been completed, participants will receive a Certificate of Completion.

CONTACT US

For further information on NESA PD training events please contact Amanda Owen +61 3 9624 2311  |  EMAIL

EVENT REGISTRATION

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