When:
January 23, 2020 @ 3:00 pm – 4:00 pm
2020-01-23T15:00:00+11:00
2020-01-23T16:00:00+11:00
Where:
online broadcast
Cost:
Site Managers only free event
Contact:
Max Croft
03 9624 2311

NESA Webinar for Site Managers only

Crucial Conversations: Getting Your Message Across

Thursday 23 January 2020

3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)

Target Group

THIS IS SPECIAL EVENT FOR SITE MANAGERS ONLY. If you register and cannot attend on the day, you will be emailed the link to the recording 

Summary

In this webinar you will understand the importance of having crucial conversations, the timeliness of the conversations as well as exploring the risk of delaying a conversation.

The process does not have to be stressful or difficult, and in this webinar Dr Colin Harrison will show you how it could be quick and relatively ‘pain free’.

The session will discuss productive communication skills that you can use throughout the year. Colin will discuss strategies on how to make certain that your message has gotten through and share with you communication skills that you can use to deal with poor performance and challenging behaviours.

As a leader one of the most challenging things to do is to have the ‘difficult conversations’ with staff relating to poor performance.

What is being covered in the webinar

• Communication – Understand the utility of “communication styles”
• ‘Above/Below the line’ – Appropriate staff behaviours
• Crucial Conversations – What you should do and avoid doing

Expected outcomes

• Confidence and resilience
• Working with challenging behaviours
• Setting standards

FACILITATOR

Dr. Colin Harrison

Colin Harrison holds a PhD in Neurocognitive Linguistics, and has 30 years’ experience in the domain of language and communication. He has been a tertiary educator, adult trainer and professional facilitator in Australia, the US and France, and was a Senior Lecturer at the University of La Rochelle in France. He has directed academic departments, run cultural adaptation workshops for multinational companies and managed international exchange programmes. He has a particular love for, and focus on effective interpersonal and cross-cultural communication.

Colin Harrison 203x300 - Crucial Conversations: Getting Your Message Across (for Site Managers only)

THIS IS SPECIAL EVENT FOR SITE MANAGERS ONLY, at NO COST

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour. A PDF copy of the presentation will be distributed to all registrants, and a certificate on completion. If you register and cannot attend on the day, you will be emailed the link to the recording.