NESA Webinar
case notes - the good, the bad and the very good
Thursday 28 November 2024
3.00pm AEDT
PLATFORM: GO TO WEBINAR
TARGET GROUP
All Frontline Staff
SUMMARY
Join Rebecca Herbertson as she discusses the necessity of always keeping compliant and objective case notes. Hear about what notes must look like, what you can do and what you should never do. Leave this session with renewed confidence, new knowledge and practical tips that can be implemented straight away.
WHAT YOU CAN EXPECT
- Key components of case notes – what should all case notes have in common?
- Templates – useful or not? What to be aware of when following your organisations template, if provided.
- Being objective. Ensuring that case notes are factual.
- Details!! Relevant and demonstrate service provided to the client/candidate/job seeker
- If it isn’t noted in the system then it didn’t happen
Facilitator
cost
Rebecca Herbertson
Rebecca holds a Bachelor of Psychology, a Graduate Certificate in Career Development and other qualifications in Training, Management and Human Resources. With over fifteen years’ experience working in Employment Services and nine years delivering industry training, Rebecca is able to relay her knowledge and experience using a common sense approach and an informal manner which is popular with her clients. Her Employment Services work has primarily involved facilitating the Certificate IV in Employment Services throughout Western Australia and assisting organisations with other business needs such as tender writing and policy development. Currently the Director of Training and Compliance at the Betterlink Group, a Western Australian based RTO, she is also the WA president of the Career Development Association of Australia, an internationally certified Continuous Improvement Coach, SME Executive Coach and NLP Practitioner.
OTHER
This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.
A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.
CONTACT US
For further information on NESA PD training events please contact us on +61 3 9624 2311 | EMAIL
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