NESA Training Events
WEBINAR
6 things to focus on when working with reluctant job seekers
Monday 15 October 2018 | 3pm AEDT (2:30pm in SA, 2pm in QLD, 1:30pm in NT and 12 noon in WA)
Target Group
Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.
Summary
This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.
WHAT YOU CAN EXPECT
Become the anchor for positive placements of job seekers
Get clarity on needs/vision by asking the right questions
Be authentic in your communication
‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
Know what is important and deliver on that
Build rapport, develop a sense of trust which allows you to positively influence your job seekers
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management, believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
