NESA Training Events
WEBINAR
6 things to focus on when working with reluctant job seekers
Wednesday 20 January 2021 at 12.00 noon AEDT (11.30am SA, 11.00am QLD, 10.30am NT and 9.00am WA)
Target Group
Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.
Summary
This webinar provides staff with explanations of subconscious engagement drivers and the tools to work with the job seeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, to know what is important, to build rapport, to be authentic in their communication and much more.
WHAT YOU CAN EXPECT
- Become the anchor for positive placements of job seekers
- Get clarity on needs/vision by asking the right questions
- Be authentic in your communication
- ‘Be your word’ – do what you say you are going to do; do it when you say you are going to do it
- Know what is important and deliver on that
- Build rapport, develop a sense of trust which allows you to positively influence your job seekers
FACILITATOR
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt believes that the real secret is to be able to identify a situation and effectively communicate with the individual to gain a mutually agreed outcome.
Matt manages and presents specialist training designed to engage your team and customers. Using the latest in neuroscience techniques, Matt is able to educate groups on the importance of communication, engagement and human behaviour.
