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Target group
Frontline staff
Summary
Our 6 things to focus on when working with mandated job seekers webinar is broadcasting on Thursday 20 April 2017 at 2pm AEST
This webinar provides – in 6 simple steps – front line staff with explanations of subconscious engagement drivers and the tools to work with the jobseeker and employers to create and sustain successful employment outcomes. Consultants will be empowered to ask the right questions, know what is important, build rapport, be authentic in their communication and much more.
What’s being covered
Join Matt Luttrell as he discusses the 6 things to focus on:
- Become the anchor for positive placements of job seekers
- Get clarity on needs/vision by asking the right questions
- Be authentic in your communication
- ‘Be your word’; do what you say you are going to do; do it when you say you are going to do it
- Know what is important and deliver on that
- Building rapport, developing a sense of trust which allows you to influence positively
Facilitator
Matt Luttrell
With over six years’ experience managing hotels in Melbourne and Geelong, and over ten years’ experience in Employment Services in both front line and management roles, Matt has seen it all. He has worked in priority regions where high levels of anti-social behaviour are prevalent. Matt is educated and experienced in conflict management believing that the real secret is to be able to identify a challenging situation and effectively communicate with the individual to gain a mutually agreed outcome.
Cost
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Other
The live broadcast will include ample Q&A time and will run for approximately an hour. So it can be used as a future resource, all registrants will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
