Pre-Conference Masterclass – Digital transformation – global trends in hybrid employment service delivery
Event Date: Monday 7 June 2021
Event Time: 3.30pm – 5.00pm AEST
Venue: QT Canberra
This Masterclass was the first session to be held as part of NESA’s Online International Innovation Tour 2021. As we were not able to travel internationally, NESA brought together the International experts to share their knowledge and experiences to the Australian employment services sector.
NESA MEMBER REGISTRATION
NON- MEMBER REGISTRATION
Sally Sinclair, CEO NESA will be facilitating the online session in-person at the QT Canberra. A panel of International experts will be presenting and participating online live.
You can register to attend in-person or virtually.
”Digital transformation – global trends in hybrid employment service delivery”.
Employment services all over the world are firefighting the immediate labour market impact of COVID-19 and bracing for a future world of work with the after-effects of lockdowns, but also with the potential of digitization and growth. Digital tools are a great help in making employment accessible and skills more visible, if you know how to use them and when to better stick with face-to-face services. This masterclass offers an overview of what successful employment services from different parts of the world are currently using or planning to develop in hybrid services to their clients.
The public employment service of Estonia, one of the forerunners in e-governance, will share experience in what works and what does not in digital transformation of their public service. Further, the expert company for skills matching technology WCC Group will present state-of-the-art solutions for digital and hybrid employment services and how their clients, leading public employment services, are applying them.
The salon will leave room for discussion with participants and provide contacts to speakers for follow-ups.
Monday, 7 June 2021
Introduction: Megatrends in digitization of employment services
- Current challenges in becoming more digital or hybrid when delivering employment services
- Developing assets of automation and client-centered technology
Mr. Miguel Peromingo, global consultant for employment services
The Estonian experience – How the public employment service of Estonia mixes automation and in-person employment services successfully
- Profiling with human-machine interaction
- Machine supported decision-making of job-advisors
Ms. Mari Väli, Digital advisor development department, PES Estonia
The next generation of skills matching – Cases and learnings in the use of intelligent employment service technology
- Targeted matching
- Journeys of employment service providers when using digital tools
Mr. Rintse van der Werf, Senior solution architect, WCC Group
Question and answer
Mr. Rindse Van der Werf, WCC Group