December 12, 2016

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Jobactive is the Commonwealth Employment Services programme that was implemented from 1 July 2015. Providers are contracted from 1 July 2015 – 30 June 2020.

Jobactive sits within the Employment Portfolio responsibilities of the Minister of Employment. Administration of jobactive is managed by the Department of Employment. As at 9 February 2016, there were 786,559 jobactive participants.[1]

Jobactive provider services are diverse but primarily focus on:

  • assisting job seekers to find and retain employment; and
  • supporting employers to source and recruit employees who meet their business needs.

Services to both employers and job seekers include, but are not limited to, marketing and negotiation of employment vacancies, post placement support, employer engagement, identifying and implementing workplace modifications, where required, training and up skilling of job seekers to meet employer needs.

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The largest jobactive providers include:

  • MAX Employment operating in 29 Employment Regions from 228 sites
  • The Salvation Army Employment Plus operating in 13 Employment Regions from 91 sites
  • Sarina Russo Job Access operating in 11  Employment Regions from 93 sites
  • Advanced Personnel Management (APM) operating in 9 Employment Regions from 95 sites
  • Mission Providence operating in 8 Employment Regions from 64 sites

*jobactive Employment Regions are mapped to DES Employment Service Areas however there are some minor border variances in some locations.

Job seekers eligible for the full range of jobactive services are those who receive income support payments from Centrelink, such as Newstart Allowance, Youth Allowance (other), or Parenting Payment, Disability Support Pension and  who have mutual obligation[2] requirements. Some people can also get help under jobactive as a volunteer job seeker, dependent upon their individual circumstances.[3]

There are three service streams within jobactive designed to meet the different support needs of job seekers. Job seekers are allocated to a stream according to a classification and assessment tool.

  • Stream A are the most job competitive and require minimal support from their provider.
  • Stream B Job Seekers need their Employment Provider to play a greater role in making them job ready.
  • Stream C Job Seekers have a combination of vocational and non-vocational issues that need to be addressed so that they can take up and retain a job.[4]

Click here for the June 2016 jobactive Star Ratings. This spreadsheet identifies where providers are located by state, employment region and site 

To find out more about jobactive and to find your local provider visit the jobactive website.


[1] Estimates Hansard, 11 February 2016, p. 35

[2] Mutual Obligation Requirements are activities job seekers need to do to continue to receive income support payments and increase their chances of finding work, this includes activities such as applying for jobs, training or study. https://www.humanservices.gov.au/customer/enablers/mutual-obligation-requirements

[3] https://docs.employment.gov.au/documents/program-fact-sheet-jobactive

[4] Request for Tender for Employment Services 2015–2020

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