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Target group
All staff
Summary
IS IT JUST A CONTACT CALL OR ARE WE GATHERING REAL INTELLIGENCE?
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide the new employee a support mechanism required when entering into a new environment.
What’s being covered
- Be Prepared – Go in with a plan that is tailored to the employee
- Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
- Communication – How to identify concerns by listening for tones and language?
- Action Plans – How to record and escalate information to the appropriate person?
Facilitator
MATT LUTTRELL[spacer height=”10px”]
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 year’s experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
Cost
NESA Members: $60 per person
Non-members: $75 per person
Prices are per registrant and are inclusive of GST.
Other
So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation.
NESA TRAINING EVENTS
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311
