Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?

When:
February 16, 2017 @ 2:00 pm – 3:00 pm
2017-02-16T14:00:00+11:00
2017-02-16T15:00:00+11:00
Where:
Webinar
Contact:
Max Croft
+61 3 9623 2311

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Target group

Designed for Business Development staff, Managers/team leaders, Employment Consultants and Frontline staff.

Summary

Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.

What’s being covered

  • Be Prepared – Go in with a plan that is tailored to the employee
  • Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
  • Communication – How to identify concerns by listening for tones and language
  • Action Plans – How to record and escalate information to the appropriate person

Facilitator

Matt Luttrell

Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.

Cost

NESA Members: $60pp
Non-members: $75pp
Prices are inclusive of GST.

Other

This webinar is expected run for approximately one hour. This live broadcast will include ample Q&A time. So it can be used as a future resource, people that register for the live broadcast will receive a PDF copy of the presentation. After the webinar finishes you will receive a Certificate of Participation for your portfolio.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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