Post Placement Support webinar: Is it just a contact call or are we gathering real intelligence ?
Broadcast live on Tuesday 23 May 2017 at 11am AEST (10:30pm SA & NT, and 9am WA)
Case managers, employment consultants and all frontline staff that support job seekers in their placement
Post Placement Support (PPS) is a great way of gathering intelligence that can drive a strong plan to ensure job seekers maximise their sustainable employment opportunity. This task should not be a “tick a box” exercise, it is a critical component to ensure we are identifying any red flags that exist within early stages of employment and act upon them accordingly. If performed correctly, PPS will be seen as a genuine value add to your employers customer service experience and will provide a support mechanism for the new employee as they enter into a new environment.
What’s being covered
Be Prepared – Go in with a plan that is tailored to the employee
Transparency and Clarity – Is the Employer / Employee clear on the benefits of spending the time to answer these questions?
Communication – How to identify concerns by listening for tones and language
Action Plans – How to record and escalate information to the appropriate person
Matt Luttrell has over 15 years’ management experience that includes 6 years managing hotels in Melbourne and Geelong and a decade in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry. Matt lists his strengths as integrity, honesty and accuracy, all of which are critical components when building and maintaining relationships with key stakeholders.
NESA members $60 (inclusive of GST) per registrant
Non-members $75 (inclusive of GST) per registrant
Prices are per registrant and are inclusive of GST
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311