NESA Training Events
3 PART COACHING PROGRAMME
jobactive Employment Consultant Induction
Starts Thursday 8 February 2018 at 3pm AEDT (2:30pm in SA, 2pm QLD, 1:30pm NT and 12 noon in WA)
Target Group
Summary
Our Employment Consultant Induction coaching programme has a focus on the jobactive core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
Over three webinar sessions, John Francis will comprehensively introduce staff to the components and good practice soft skills that makes an effective and efficient employment services industry. The webinars will take participants through a range of strategies so they can perform effectively with customers, while touching on the KPI measures and compliance requirements. Our training is operational and complimentary to your internal induction programmes.
The series will also be useful for existing staff that need a refresher or are returning to work after a long absence (such as maternity or long service leave).
Our jobactive Employment Consultant Induction coaching programme has a focus on the jobactive program core elements and the soft skills required for positive client engagement, job placement and effective post placement support. The sessions are full of observed good practices, tips and advice.
SESSIONS
WEBINAR 1 – Appointment and Interview Skills (Broadcasts on Thursday 8 February 2018 at 3pm AEDT)
- Brief introduction to the industry
- Consultants’ “tools of the trade”
- Negotiation strategies
- Creating behavioural change
- Effective questioning strategies
- Strategies for client cohorts
- Effective interviewing
- Working with resistance
Activity: Segment your caseload into industry and client cohort groups
WEBINAR 2 – Service Delivery (Broadcasts on Thursday 15 February 2018 at 3pm AEDT)
- Case management strategies to meet KPI’s
- Case noting strategies
- Creating effective Job Plans
- Job seeker compliance and reporting – high level KPI measures and the continuous improvement role of compliance
- Effective diary management
- Activity management
- Client marketing strategies
- Proof of service
- Resume building
Activity: Demonstrate key steps to meeting service delivery commitments and techniques for speed of placement
WEBINAR 3 – Outcomes Requirements (Broadcasts on Thursday 22 February 2018 at 3pm AEDT)
- Post placement support process
- Outcome cycle
- Evidence collection
- Strategies for when placements fail
- Strategies to ensure clients declare income
- Technology to support the job seeker and employer
- Workplace modification
FACILITATOR
John Francis
Following many years experience in stock broking and funds management in London and Melbourne, John commenced in the Employment Services industry in 2006. He has ten years experience in DEN/DES (and other industry programmes), in the roles of Case Manager, Recruiter and Training and Assessor. John has delivered accredited motivational training to participants centred on addressing vocational and non-vocational barriers on their own pathway to success... READ MORE
COST
NESA Member
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Prices are inclusive of GST
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One payment for the 3 part series
Non-member
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Prices are inclusive of GST
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One payment for the 3 part series
other
Each session is expected run for approximately an hour and a half. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed you will be forward a Certificate of Completion for your portfolio.
Participants’ comments about the programme
“Was very informative and great ideas. I was able to relate to all & I’ve only been in this industry for 3 months”
“Very engaging and the presenters were easier to engage with”
“Never been on a series where, not one, but two presenters engaged with the participants”
“I found it very easy to follow, and they covered the lot”
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL
