Essential skills Site Manager coaching programme

When:
March 8, 2017 @ 3:00 pm – 4:30 pm
2017-03-08T15:00:00+11:00
2017-03-08T16:30:00+11:00
Where:
Online
Contact:
Max Croft
+61 3 9623 2311

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Target group

Suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.

Summary

Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 8 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm  NT and 12 noon WA) 

  • Tuning into staff motivations
  • Developing key team and individual expectations
  • Moving their comfort zone into the learning zone
  • Developing and monitoring key lead indicators
  • Training and continuous improvement
  • Strong staff review process
  • Working effectively with office politics
  • Engaging and improving underachieving staff
  • Changing negative team behaviours
  • Mixing it up

 

Session 2 What is change management? (Broadcasts on Wednesday 15 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm  NT and 12 noon WA)

  • Team planning
  • Implementing change effectively and quickly
  • Managing change with your team
  • What is risk?
  • Types of risk
  • Processes around risk management
  • Managing job seeker attendance
  • Implementing service delivery and contract commitments efficiently
  • Tracking budgets
  • Other performance drivers
  • Work information flows and processes

 

Session 3 Performance management drivers (Broadcasts on Wednesday 22 March 2017 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm  NT and 12 noon WA)

  • Outcome cycle
  • Work information flows and processes
  • Strong process for maximising placement and outcome performance
  • Working on your WfD
  • Tools for monitoring your activity management for performance increase
  • How to inspect what you expect
  • How to make great performance ideas accountable
  • Key “fast meeting ideas” for results
  • ESCN/Click Reports
  • Getting the most from your 3rd party software

Facilitator

Matt Eldridge

With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology. Matt has spent many years working for employment services providers over a range of different contracts in the roles of performance management, learning & development, site management and compliance; and his focus (and enthusiasm) has always been about providing staff, teams and organisations the training and tools to better achieve stronger outcomes.

Cost

One payment for the 3 part series

NESA members $180pp (inclusive of GST)

Non-members $225pp (inclusive of GST)

Other

Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio. So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.

NESA Training events

Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311

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