NESA Training Events
3 PART COACHING PROGRAMME
Essential Skills – Site Manager
Starts Wednesday 7 March 2018 at 3pm AEDT
Target Group
This is suited for managers or aspiring managers working with the jobactive, DES, Community Development Programme and Transition to Work contracts.
Summary
Effective frontline managers are key to achieving performance outcomes and retaining staff. Over 3 webinar sessions, Matt Eldridge will provide managers with the tools to improve their leadership skills and understand how to be fully effective as a frontline manager. The series will take participants through a range of strategies so they can perform effectively with their staff and customers. The training will cover key concepts from frontline management models tailored to Employment Services, and aims to develop a positive and resilient approach to achieving management goals; with a particular focus on helping staff to meet contract KPIs. It is expected that at the end of the series participants will be able to provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.
sessions
Session 1 – How to get your staff meeting their KPI’s (Broadcasts on Wednesday 7 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Tuning into staff motivations
- Developing key team and individual expectations
- Moving their comfort zone into the learning zone
- Developing and monitoring key lead indicators
- Training and continuous improvement
- Strong staff review process
- Working effectively with office politics
- Engaging and improving underachieving staff
- Changing negative team behaviours
- Mixing it up
Session 2 What is change management? (Broadcasts on Wednesday 14 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Team planning
- Implementing change effectively and quickly
- Managing change with your team
- What is risk?
- Types of risk
- Processes around risk management
- Managing job seeker attendance
- Implementing service delivery and contract commitments efficiently
- Tracking budgets
- Other performance drivers
- Work information flows and processes
Session 3 Performance management drivers (Broadcasts on Wednesday 21 March 2018 at 3pm AEDT – 2:30pm SA, 2pm QLD, 1:30pm NT and 12 noon WA)
- Outcome cycle
- Work information flows and processes
- Strong process for maximising placement and outcome performance
- Working on your WfD
- Tools for monitoring your activity management for performance increase
- How to inspect what you expect
- How to make great performance ideas accountable
- Key “fast meeting ideas” for results
- ESCN/Click Reports
- Getting the most from your 3rd party software
FACILITATOR
Matt Eldridge (Controlled Chaos)
With over 20 years practicing and studying leadership and management in a range of community and business settings, Matt is committed to innovation and motivating teams. A strategic thinker and strong communicator and teacher, Matt’s diverse experience has grown to create very practical approaches to training, management and technology..… READ MORE
COST
other
Each session is expected to run for approximately one & ½ hours. This live broadcast will include ample Q&A time. The model of delivery for this coaching programme requires learners to “learn by doing”, which is an active learning approach whereby learners will be given work-based activities to be completed as part of the series. Once the series has been completed participants will receive a Certificate of Completion for your portfolio.
So it can be used as a future resource, registrants for the live broadcast will receive a PDF copy of the presentation.
CONTACT US
For further information on NESA PD training events please contact Max Croft: +61 3 9624 2311 | EMAIL