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WEBINAR
Communication Skills – Emotional Intelligence, Building Rapport and Resilience
Wednesday 13 December 2017 | 3.00pm AEDT (2.30pm SA, 2.00pm QLD, 1.30pm NT, and 12 noon WA)
Target group
Frontline Staff, Team Leaders, Managers and Consultants
Summary
When working with people from different walks of life on a daily basis communication is extremely important, it is how we effectively manage our interactions that can make profound changes in your relationships.
This webinar will provide tools on how to develop emotional intelligence, rapport and resilience when dealing with jobseekers, employers, staff and colleagues. It will explore the concept of understanding others and communicating clearly as well as setting high standards of interaction.
It will demonstrate how doing these simple things can create positive change and achieve the desired outcomes in every situation.
Learning Outcomes
- Emotional Intelligence Tips;
- Understanding Others;
- Building Rapport;
- Developing Resilience;
- Influencing Power
Facilitator
Matt Luttrell
Matt Luttrell has over 15 years management experience that includes 6 years managing hotels in Melbourne and Geelong and 9 years experience in employment services. Within employment services Matt started his journey in recruitment and developed into senior management positions where he developed an extensive network and is well regarded for building key stakeholder relationships within the industry.
Matt lists his strengths as Integrity, Honesty and Accuracy, all of which are critical components when building and maintaining relationships with key stakeholders. Matt is now the National Program Manager at Bounce Australia where he is in regular contact with management and staff of Employment Services and Corporate Organisations to develop programs that add value to their services (in other words, Matt walks the talk himself).
Cost
NESA Member
$
60
per registrant
- Prices are inclusive of GST
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Non-member
$
75
per registrant
- Prices are inclusive of GST
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Other
Each session is expected to run for approximately an hour and a half, including ample Q&A time. Once the series has been completed you will be sent a Certificate of Completion for your portfolio. Registrants will also receive a PDF copy of the presentation. Please note, if you have registered and on the day cannot make it, please speak to Max.
NESA Training events
Download NESA Training Services Catalogue or contact Max Croft on 03 9624 2311.