Feb
6
Tue
Managing Workplace Anxiety @ On line at your desk
Feb 6 @ 3:00 pm – 4:00 pm

Managing Workplace Anxiety

Tuesday 6 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

WHAT YOU CAN EXPECT

Anxiety and stress are unavoidable in the workplace, as we cross paths with some many different behaviours.

What we can do is manage our anxiety with some useful techniques, such as, :

Peter Holtmann will show you how to:

  • Deal with uncertainty by knowing how to manage the event and not the emotion of it;
  • Balance your workload to allow sufficient time in a day to regain energy and build stamina;
  • Manage perfectionism—the biggest enemy of workplace productivity, it’s not realistic to be 100 percent, 100% of the time;

For leaders it’s important to practice and demonstrate empathy in the workplace; which is different to sympathy and can be practiced. Listen to Peter Holtmann as he discusses the following:

  • Ensuring staff feel valued and accepted through the use of challenge, support and recognition;
  • Promote confidence by leading with gratitude;
  • Build connection between team members and other teams;
  • Ensuring that everyone understands that its ok to not be “OK” at times and to seek out support; and
  • To ensure the workplace detracts from value-less opinions and deals with facts.

Given so many workplaces are work in hybrid conditions the ability to keep workers focussed, positive and constructive requires these human-centred skills.

Facilitator

Peter HoltmanN

Peter is passionate about being a leader of management teams who want to drive innovation and to inspire communities with their own causes, visions and missions. He uses excellent risk management processes to manage programmes from the highest levels of governance to the daily pursuits of individuals.

Peter is very comfortable in the community sector, where he has helped organisations to undergo change, to commercialise their visions and to build government relations. He has ticked all the big boxes including restructuring, rebranding, mergers, acquisitions, and organisational change. He enjoys presenting to audiences on the technological and philosophical requirements of the industry he is engaging in.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
12
Mon
Resilience and Adaptability: Thriving Amid Change and Uncertainty @ On line at your desk
Feb 12 @ 3:00 pm – 4:00 pm

Resilience and Adaptability: Thriving Amid Change and Uncertainty

Monday 12 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

In our fast-moving and constantly changing world, the ability to recover from difficulties, adjust to changes, and stay strong in uncertain situations is enormously important. Resilience and adaptability can often be the difference between success and failure, whether we’re talking about individuals or organizations. This presentation aims to dive into these topics. We will provide useful strategies and knowledge on building and using resilience and adaptability to excel in an ever-changing work environment.

 

WHAT YOU CAN EXPECT

  • Understanding resilience and adaptability in career growth.
  • Exploring psychological resilience to stress and change.
  • Studying adaptability theories in decision-making and learning.
  • Enhancing personal resilience with practical techniques.
  • Developing adaptability skills like flexibility and creativity.
  • Discussing team dynamics in resilience and adaptability.
  • Promoting resilience and adaptability in organizational culture.
  • Leaders’ role in fostering resilience and adaptability.
  • Reviewing real-life examples of resilience and adaptability.
  • Forecasting the future of resilience and adaptability.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won over numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Feb
26
Mon
Creating the Ultimate Customer Experience: Strategies for Unforgettable Service @ On line at your desk
Feb 26 @ 3:00 pm – 4:00 pm

Creating the Ultimate Customer Experience: Strategies for Unforgettable Service

Monday 26 February 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

This session will provide you with a comprehensive exploration of how outstanding customer service strategies can transform their business.

We will dive into numerous ways to stand out in the market by optimising every stage of the customer journey and creating a seamless, unforgettable service experience.

From breaking down the notion of customer experience to applicable technology, every aspect will be addressed to ensure the audience walks away with knowledge that can be applied directly to their operations.

By the end of this presentation, participants will gain a thorough understanding of the importance of customer experience and how to capitalise on it to gain a competitive edge.

WHAT YOU CAN EXPECT

  • The concept and importance of customer experience in today’s business world.
  • Critical touchpoints in the customer journey.
  • How personalising customer service enhances the overall experience.
  • Design thinking principles to create customer-centric services.
  • Role of technology in improving service delivery and customer satisfaction.
  • Significance of a seamless experience across all channels.
  • Customer Relationship Management systems for memorable experiences.
  • Employee motivation as a critical driver of exceptional customer service.
  • Tools and metrics for evaluating customer satisfaction.
  • Inspiring case studies on how excellent customer service fosters loyalty and improves business growth.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
4
Mon
Establishing a Culture of Accountability and Responsibility for High-Performance Success @ On line at your desk
Mar 4 @ 3:00 pm – 4:00 pm

Establishing a Culture of Accountability and Responsibility for High-Performance Success

Monday 4 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

Managers, Team leader and those aspiring. All other staff are welcome 

SUMMARY

In the competitive and fast-paced business world, fostering a culture of accountability and responsibility forms the backbone of high-performing teams and is central to organisational triumph.

Cultivating this company culture ensures that every team member acknowledges their tasks and outcomes, taking personal ownership of their performance, whether successful or otherwise.

This essential ownership fosters operational efficiency, enhances decision-making, and instils a steadfast commitment to fulfilling collective organisational goals.

The goal of this session is to mould a thriving workplace where individual actions contribute significantly to the team’s and the organisation’s shared success.

 

WHAT YOU CAN EXPECT

  • Accountability and responsibility and their impact on high-performance work environments.
  • Relationship between accountability, responsibility, and high performance as drivers of organisational success.
  • Strategies for creating a culture of accountability to increase productivity.
  • Personal ownership’s role in fostering self-responsibility and improving performance.
  • How operational efficiency can be enhanced by a culture of accountability
  • How a culture of responsibility can improve decision-making processes.
  • Strategies to instil shared commitment towards collective organisational goals
  • How accountability cultivates cooperation and a strong community within teams.
  • Management tools that enhance a culture of responsibility and accountability.
  • Business cases merge accountability and responsibility into their cultures, leading to high performance.

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the Self‐Help industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
19
Tue
Being Part of a Winning Team @ On line at your desk
Mar 19 @ 3:00 pm – 4:00 pm

Being Part of a Winning Team

Tuesday 19 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

Simplifying how to look at teamwork in your current workplace using “The Row Boat” method. For most of us, it may be unnerving to learn that there are “Actively Disengaged” team members amongst us, causing our productivity to become ineffective, and putting our goals further out of reach. How we identify when this is happening, and knowing which action to take, is key for steering the boat back on course, and achieving the team’s shared success.

WHAT YOU CAN EXPECT

  • Understand Team Dynamics
  • Identifying “Actively Engaged” vs “Engaged” vs “Actively Disengaged” team members
  • Discover key individual motivators
  • Use the 3 A’s
  • Delegate to empower
  • Enhance individual and team performance through motivation and engagement

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
20
Wed
Building Workplace Confidence – How to Positively Impact Others @ At Your Desk With a Cuppa
Mar 20 @ 3:00 pm – 4:00 pm

building workplace confidence - how to positively impact others

Wednesday 20 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

 Cultivate self-resilience to overcome challenges and setbacks.
 Overcome self-doubt and build unwavering confidence.
 Develop a positive purpose to guide your professional journey.
 Enhance communication skills to inspire and motivate colleagues.
 Foster a supportive and uplifting workplace environment.
 Embrace personal growth and continuous self-improvement.
 Encourage collaboration and teamwork to achieve shared goals.
 Utilize active listening skills to better understand and empathise with others.

 

Facilitator

Raimond Volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Mar
25
Mon
Time Management for Busy Professionals – Transforming Your Approach to Productivity @ At Your Desk With a Cuppa
Mar 25 @ 3:00 pm – 4:00 pm

time management for busy professionals - transforming your approach to productivity

monday 25 March 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

 Identify and eliminate time-stealers and distractions.
 Develop strategies to minimise time-wasters and focus on priorities.
 Understand escalation for timely resolutions.
 Master the art of saying no with honesty and respect.
 Set priorities using the urgent vs. vital tool.
 Manage emails effectively to prevent overload.
 Overcome procrastination and focus on high-priority tasks.
 Control emotion and anxiety under tight deadlines.
 Take mental breaks to maintain peak performance.
 Avoid burnout and maintain a healthy work-life balance.

 

Facilitator

raimond volpe

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
2
Tue
Behaviours Required for Effective Coaching @ At Your Desk With a Cuppa
Apr 2 @ 3:00 pm – 4:00 pm

behaviours required for effective coaching

Tuesday 2 April 2024

3.00pm AEDT

PLATFORM: GO TO WEBINAR

TARGET GROUP

All Industry Staff

WHAT YOU CAN EXPECT

• Understand the impact that effective coaching can have on each team member.
• How to include coaching behaviours into your daily activities.
• Explore how to coach to team members with different personalities
• Apply this approach to the Employment Services sector

Facilitator

Paul Davenport

Paul is a Sales Trainer at Dynamo Selling specializing in training individuals and groups in sales training techniques and leadership skills.

With extensive experience at a senior executive level in the Banking/Finance, Data Analytics and Consulting industries and a strong background in the development, implementation and embedding of sales and customer engagement programs, Paul brings to each and every engagement, a passion for supporting businesses to optimize their sales and customer engagement resources thereby maximizing the Value they deliver to their Customers.

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.

Apr
4
Thu
Employer Engagement Blueprint Master Class @ Online at your desk
Apr 4 @ 1:00 pm – 4:00 pm

Employer Engagement Blueprint
Master Class

Thursday 4 April 2024

1.00pm - 4.00pm AEDT

PLATFORM: Zoom

TARGET GROUP

Industry staff looking to connect with Employers more efficiently

SUMMARY

Are you feeling frustrated with the lack of employer engagement?
Do you want to develop a better working relationship with your clients and build their trust in your abilities?
Then this is the webinar for you.

WHAT YOU CAN EXPECT

Critical concepts and strategies

Comprehensive “how-to’s”

Practical tools that you can apply immediately to your work situation

Opportunities for feedback on how effectively these are being used

Facilitator

RAIMOND VOLPE

Raimond is the Director and founder of Dynamo Selling, Australia’s leading sales success training organisation. Dynamo selling has won numerous international and national awards including the prestigious International Gold Stevie award, and Winner of the Sales training company of the year in Australia in 2020 and 2021.

 

Raimond has over 25 years sales experience across SME and Corporate organisations in many industries including recruitment, pharmaceutical and finance.

 

Mindset plays a big part in Raimond’s sales training, as he strongly believes the right attitude is an integral part in a successful sales process. Raimond believes that with a solid sales process, a winning attitude and advanced communication skills, excellence can be achieved in any industry.

 

Raimond is also International Best-Selling Author in the SelfHelp industry, with his book “Success1010 For Living”. Shortly after its release, it became an international bestseller in 5 countries and has won 6 international book awards.

cost

NESA Member

$ 225
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 300
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for 3 hours.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Apr
10
Wed
Keep your Customers excited just with your attitude @ On line at your desk
Apr 10 @ 2:00 pm – 3:00 pm

Keep your Customers excited just with your attitude

Wednesday 10 April 2024

2.00pm AEST

PLATFORM: GO TO WEBINAR

TARGET GROUP

All staff

SUMMARY

The Customer Experience is the result of The Customer Service, whether poor or outstanding, it is extremely difficult to master when most customers are not forthcoming with their level of expectation. Therefore, possessing the right Attitude is arguably the most important factor to ensuring we deliver Positive Customer Experiences consistently. We will uncover how you can build the “hype” your customers deserve from you, leaving them with memorable experiences, and always wanting more.

WHAT YOU CAN EXPECT

  • Deepening connection to your Customer Experience scores
  • Understand “The Theme Park” method
  • Finding your inner “Tigger”
  • Use the 3 A’s
  • Strengthening relationships with customers and growing advocacy

Facilitator

Brad Jensen

With over 20 years of successful experience in the dynamic world of Retail and Customer Service, Brad thrives as a strategic Leader, specialising in People Management and Sales Training. What truly ignites his passion is witnessing the growth and success of individuals through effective people management and group training.

Brad prides himself on his fun and engaging facilitated workshops where he incorporates motivation, personalised customer engagement, figuring out and discovering clients’ needs, getting commitment, great customer experiences, having important conversations, and achieving win-win outcomes. He excels at leading high achieving teams, and his training sessions leave participants feeling motivated and inspired.

Now part of the Dynamo Selling family, Brad has a vibe about him that draws you in and makes you feel excited and wanting to learn more. It is this vibe which has helped him in developing countless teams and individuals, including one of Australia’s largest electronic retailers, JB Hifi.

 

cost

NESA Member

$ 75
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

NON Member

$ 100
00
per registrant
  • Prices are inclusive of GST
REGISTER NOW

OTHER

This live broadcast will include ample Q&A time. It is expected to run for no more than an hour.

A PDF copy of the presentation will be distributed to all registrants, and a certificate to participants.

CONTACT US

For further information on NESA PD training events please contact us on +61 3 9624 2311  |  EMAIL

NESA PD BOOST SUBSCRIPTION

BOOST YOUR WORKFORCE CAPABILITY​

Are you looking for ways for your staff to develop skills on a regular basis?

INTRODUCING NESA’S PD BOOST SUBSCRIPTION OFFER
EXCLUSIVE TO NESA MEMBERS

Employment Services Institute (ESI)

// Become an ESI member! \\
The ESI is a professional body dedicated to advancing practitioners’ career and professional standing as well as building recognition of the professionalism of the employment services sector, more broadly.

ESI membership is open to all who work or aspire to work in Employment Services or related sectors.